Cordelius Walker

Catastrophe work performed in the states of North Carolina, South Carolina, Mississippi, and Colorado.

• Arriving at locations and addresses where there's been significant damage caused by storm-related instances such as wind/hailstorms and hurricanes to perform both exterior/interior property inspections.
• Providing empathy and support to customers experiencing difficult circumstances while communicating with them through various channels including inbound & outbound calls, emails, and text messages.
• Reviewing and investigating the cause of damage(s) from assigned claims in a timely manner while processing information from weather reports, photo & video footage, and prior claims to accurately determine coverage.
• Working jointly with management and other team members both virtually and in-person to better determine how new and/or questionable findings throughout the claim may impact the final decision.
• Preparing detailed and thorough repair estimates based on covered damages found during the inspection process utilizing platforms such as Xactimate and also issuing claim payments ranging from $1 to $70,000 directly to policyholders.

• Explaining benefits, coverages, and claims processes either verbally or in writing in compliance with regulatory and statutory requirements.
• Identifying and obtaining statements from insureds and claimants to resolve 1st and 3rd party claims while conducting phone investigations.
• Negotiating within policy limits with insureds and claimants to resolve 1st and 3rd party claims.
• Coordinating with internal and external departments in gathering necessary information to verify and interpret facts of loss and other key investigative details.

• Arriving at locations and addresses where there's been significant damage caused by storm-related instances such as wind/hailstorms and hurricanes to perform both exterior/interior property inspections.
• Providing empathy and support to customers experiencing difficult circumstances while communicating with them through various channels including inbound & outbound calls, emails, and text messages.
• Reviewing and investigating the cause of damage(s) from assigned claims in a timely manner while processing information from weather reports, photo & video footage, and prior claims to accurately determine coverage.
• Working jointly with management and other team members both virtually and in-person to better determine how new and/or questionable findings throughout the claim may impact the final decision.
• Preparing detailed and thorough repair estimates based on covered damages found during the inspection process utilizing platforms such as Xactimate and also issuing claim payments ranging from $1 to $70,000 directly to policyholders.

• Communicating empathetically with customers via emails, inbound & outbound calls, and text messaging while providing support to them as they deal with their difficult circumstances.
• Accurately and thoroughly document claim file activities and communications with customers, insurance agents, and vendors.
• Simultaneously manage inbound and outbound tasks while precisely following scripts and company guidelines for client programs and campaigns.
• Representing the company and its clients in a respectable and professional manner and adhering to the policies and procedures set by the company.
• Call Center (Remote)

• Prospecting for new clients daily by making outbound calls to warm & cold leads and approaching individuals in-person throughout the day.
• Creating marketing material that could effectively explain to potential prospects the key benefits of the products being offered.
• Hosting seminars and participating in insurance-related events with the intention of educating potential clients and building relationships with professionals in related fields.
• Helping potential clients review their policy options, specify their most important needs and provide them with solutions that could meet those needs during the interview process.
• Being available for and receiving inbound calls throughout the day and actively listening to clients that have questions and specific issues relating to their policies and/or concerns.

• Monitored gauges and flow meters and inspect equipment to check tank levels, temperatures, chemical amounts, and pressures were at specified levels.
• Record operating data such as products and quantities pumped, stocks used, gauging results, and operating times.
• Cleaned, lubricated, and repaired pumps and vessels using hand tools and equipment.
• Collected and delivered sample solutions for laboratory analysis.
• Connected hoses and pipelines to pumps and vessels prior to material transfer using hand tools and equipment.