OWEN HALPIN
Medina,OH
Summary
Detail-oriented Economics graduate with hands-on experience in insurance claims and data analysis. Manages high-volume claims efficiently while collaborating within teams. Possesses strong analytical, communication, and organizational skills, supported by an Ohio Property & Casualty license and AINS designation.
Overview
1
1
Certification
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Claims Adjuster
Westfield Insurance
Westfield, USA
06.2026 - Current
- Handle a high-volume claims workload of approximately 50–75 claims per day and 600+ claims per month while maintaining accuracy, professionalism, and timely customer service.
- Investigated claim details, reviewed documentation, communicated with customers and internal partners to determine appropriate next steps within established claim procedures.
- Collaborated with claims professionals to resolve customer issues while managing competing priorities and consistently meeting service and productivity expectations.
- Maintain multi-state claims credentials, including an Ohio Property & Casualty license and Texas adjuster qualification.
- Apply insurance policy knowledge and Ohio Property & Casualty licensing to evaluate claim information and provide clear, accurate guidance to customers.
- Utilized problem-solving and attention-to-detail skills to identify discrepancies, gather missing information, and advance claims toward resolution.
Golf Caddie
Elyria Country Club
Elyria, USA
01.2016 - 07.2020
- Assisted golfers with club selection, course management, and shot strategy, ensuring a premium customer service experience.
- Assisted in organizing and managing tournaments to enhance participant experience. and assist with course presentation and member experience.
- Guided golfers through course navigation and club selection.
- Maintained golf equipment and ensured proper care of clubs.
- Provided insights on course conditions and strategies for play.
Workers compensation intern
Westfield Insurance
Westfield Center, Ohio
06.2025 - 08.2025
- Reviewed thousands of workers’ compensation claims across 19 states involving telephonic and field case nurse management to evaluate appropriate care and claims-management strategies.
- Analyzed existing risk-rating criteria and developed a structured guideline for determining when claims should be assigned to telephonic versus field case nurse management based on insured risk scores.
- Implemented a software-supported risk assessment and assignment process that integrated the recommended nurse-management approach directly into the claims system.
- Partnered with claims professionals and stakeholders across a 19-state workers’ compensation operation to improve case assignment, strengthen risk management, and promote more efficient utilization of nurse case management resources.
- The implemented process has demonstrated strong success in improving case assignment accuracy and reducing workers’ compensation claims-management costs.
Workers’ Compensation Claims Intern
Westfield Insurance
Westfield, USA
06.2024 - 08.2024
- Analyzed claims data in Excel using VLOOKUPs and PivotTables, presenting insights that informed national claims strategies.
- Evaluated third-party vendor utilization within the Claims Department, identifying opportunities for improved collaboration and efficiency.
- Completed workers’ compensation education and professional development courses to enhance knowledge of insurance claims operations.
Online Reseller
Self-Employed
Medina, USA
01.2019 - 09.2022
- Utilized social media and online marketplaces to generate leads, market products, and identify new sales opportunities.
- Developed and executed online sales strategies for lead generation, pricing, inventory management, customer communication, and order fulfillment.
- Tracked revenue, expenses, inventory, and product performance, managing full sales process from sourcing to completion.
Education
Bachelor of Arts - Economics
John Carroll University
Cleveland, OH 08.2023 - 05.2026
Skills
- Insurance Claims
- Customer Service
- Guidewire ClaimCenter
- Workers’ Compensation
- Ohio P&C License
- Texas Adjuster Qualification
- AINS
- Excel (VLOOKUP, PivotTables)
- Data Analysis
- Problem Solving
- Communication
- Team Collaboration
- E-commerce sales
- Social Media
Certification
- Ohio Property & Casualty Insurance License
- Texas All-Lines Adjuster License/Exam Passed
- AINS Designation
Timeline
Claims Adjuster
Westfield Insurance
06.2026 - Current
Workers compensation intern
Westfield Insurance
06.2025 - 08.2025
Workers’ Compensation Claims Intern
Westfield Insurance
06.2024 - 08.2024
Bachelor of Arts - Economics
John Carroll University
08.2023 - 05.2026
Online Reseller
Self-Employed
01.2019 - 09.2022
Golf Caddie
Elyria Country Club
01.2016 - 07.2020