Cordell Deleano Polite
Waianae,USA
Summary
Driven and dedicated customer service professional with extensive expertise in escrow procedures, financial operations, and process improvement.
Overview
21
21
years of professional experience
Work History
Pro Shop Clerk
360 Ewa Beach Country Club
11.2024 - Current
- Oversee all aspects of customer service for all guests and golfers while anticipating client’s needs to ensure customer satisfaction.
- Establish a positive customer experience to ensure client satisfaction and retention through high-quality customer services.
- Foster strong client partnerships through professional integrity, mutual respect, accountability, and commitment to excellence.
- Provide outstanding customer services by communicating with clients to resolves customer concerns, issues, and inquiries.
Escrow Officer
Fidelity National Title
09.2014 - 06.2019
- Consistently achieved company sales goals and quotas by acquiring three new monthly customers, resulting in 20% revenue growth.
- Administrated company files and documents, including deeds, titles, beneficiary statements, and contracts to facilitate easy access.
- Managed the holding and transferring of funds, legal papers, and other collateral while ensuring the fulfillment of contracts and agreements.
- Stringently complied with lender requirements, agreements, and contracts while closing escrow upon completion of all instructions.
- Handled the disbursement of funds, charges, recording fees, commissions, and loan payoffs, including taxes, interests, and insurance.
- Served as liaison between buyers, sellers, title companies, real estate agents, business managers, attorneys, and mortgage brokers.
- Effectively streamlined processes and procedures in requesting title insurance policy, recordable documents, and final statements.
Guest Services
Waikele Country Club
08.2014 - 11.2014
- Administrated various functions for the country club, including providing assistance during tournament set-up for golf carts and range operations while ensuring properly stored and placed cart chargers to guarantee full functionality and streamline processes.
- Cordially accommodated clients and visitors while addressing their concerns and directing them to appropriate personnel.
- Delivered excellent customer services for guests while consistently exceeding clients’ expectations to ensure customer satisfaction.
- Established cash flow and work operations by maintaining accurate cash draw and facilitating work operations and processes.
Escrow Officer
First American Title
09.2011 - 09.2013
Escrow Officer
Fidelity National Title
03.2005 - 09.2011
Education
High School Diploma -
Theodore Roosevelt High School
Washington D.C.04.2026
Skills
Achieved efficient document management and presentation through proficient use of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook Enhanced data handling and reporting capabilities by leveraging Adobe HTML Data Service Improved team collaboration and project efficiency through effective communication tools
Timeline
Pro Shop Clerk
360 Ewa Beach Country Club
11.2024 - Current
Escrow Officer
Fidelity National Title
09.2014 - 06.2019
Guest Services
Waikele Country Club
08.2014 - 11.2014
Escrow Officer
First American Title
09.2011 - 09.2013
Escrow Officer
Fidelity National Title
03.2005 - 09.2011
High School Diploma -
Theodore Roosevelt High School