Cordell Liggins
Spring,TX
Summary
A seasoned IT Support Specialist and Quality Assurance Engineer, adept in technical troubleshooting and team collaboration. At PCIS, I elevated system efficiency and reduced issue resolution times by implementing robust IT security and patch management protocols. Proficient in Python and experienced with VMWares ESXi, I consistently ensured optimal operational standards and project success. Highly motivated professional with experience in providing technical assistance to customers and coworkers. Possesses a solid understanding of network infrastructure, software and hardware. Proven ability to work independently and collaboratively as part of a team to ensure customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT SUPPORT SPECIALIST
PCIS
AUSTIN
02.2022 - 10.2023
- Configured and maintained computer systems, including desktop PCs, laptops, printers, mobile devices and network equipment
- Handled customer complaints and escalated issues according to procedures
- Configured and tested new hardware and software
- Performed regular maintenance tasks such as virus scans, disk cleanups, patch installations and system backups
- Provided technical advice to colleagues regarding installation procedures or troubleshooting techniques.
QUALITY ASSURANCE ENGINEER
SafeLite
AUSTIN
04.2020 - 01.2022
- Created and maintained comprehensive test plans, test cases, and defect tracking systems to ensure product quality
- Monitored application performance by running periodic checks on production systems
- Participated in sprint planning meetings and provided input on how best to incorporate QA activities into each sprint cycle
- Reviewed user stories and requirements documents to ensure proper coverage of acceptance criteria prior to release into production environment
- Analyzed system requirements and developed detailed test plans to verify functioning features
- Identified potential risks associated with new products or features to suggest corrective actions.
Education
Associate Of Business Administration - Business Administrtion And Management
Robert Morris University
Chicago, ILSkills
- Conflict resolution
- Incident management
- Patch management
- Help desk experience
- Technical troubleshooting
- Team collaboration
- Remote support capabilities
- Project management
- IT security management
- Database administration
- Proficient in Python
- Service Now
- Windows server,workstation
- MAC OSX
- VMWares ESXi
References
ALEXIS C. PCIS, IT Support Engineer Former Lead, alexis_carruthers@live.com
Certification
Licensed Private Investigator
Timeline
IT SUPPORT SPECIALIST
PCIS
02.2022 - 10.2023
QUALITY ASSURANCE ENGINEER
SafeLite
04.2020 - 01.2022
Associate Of Business Administration - Business Administrtion And Management
Robert Morris University