Cordesha Williams
Camilla,GA
Summary
Recognized for exceptional communication skills, emotional intelligence, and effective multitasking in dynamic healthcare settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Care Management Coordinator
Sagility
09.2025 - Current
- Work closely with patients to help them establish self-management goals and follow up on their progress.
- Engage patients to develop their self-efficacy to manage chronic conditions and bridge communication between patients and clinical care teams.
- Support patients in navigating the healthcare system and accessing necessary resources.
Engagement Specialist
Carenet Health
Camilla, GA
01.2023 - 01.2025
- Assisted completing health risk assessment for patient outcomes in clinical setting.
- Assisted with patient transport.
- Greeted patients and handled front-desk operations in a medical setting.
- Scheduled appointments and managed provider calendars efficiently.
- Answered patient inquiries while delivering excellent customer service.
- Maintained patient records and ensured data accuracy.
- Met and exceeded productivity and performance targets.
- Utilized strong communication and negotiation skills to support service outcomes.
Medical Appointment Scheduler
Senture
remote
01.2021 - 01.2022
- Answered high-volume inbound calls to schedule, confirm, and reschedule medical appointments.
- Verified patient insurance coverage and eligibility to prevent billing errors.
- Provided accurate office and provider information while maintaining patient confidentiality.
- Followed up with patients regarding missed appointments and scheduling changes.
- Maintained detailed and accurate patient records in electronic systems.
Patient Care Assistant
HCA
Tallahassee, Florida
01.2018 - 12.2020
- Provided direct patient care support including assistance with daily living activities.
- Monitored patient comfort, safety, and emotional well-being.
- Assisted nursing staff with patient mobility, transfers, and basic care tasks.
- Maintained patient dignity and confidentiality in compliance with HIPAA standards.
- Documented patient information accurately and communicated changes to care teams.
- Delivered compassionate, patient-centered care in a fast-paced healthcare environment.
Education
Bachelor of Science - Health Administration
Colorado Technical University
03.2026
Associate of Science - Health Administration
Colorado Technical University
01.2024
High School Diploma - undefined
Amos P. Godby High School
01.2018
Skills
-Oversaw medical appointment scheduling to enhance patient flow
-Cultivated strong patient registration processes and fostered positive relationships -Championed adherence to HIPAA compliance standards
- Directed insurance verification processes to ensure accuracy
- Leveraged medical terminology to improve communication
-Managed data entry and records with precision
-Coordinated multitasking efforts to optimize time management
Certification
Certification of Medical Administration (2018)
Additional Information
- Comfortable with mobile and digital healthcare platforms
- Experienced working independently with minimal supervision
- Strong organizational and team collaboration skills
Timeline
Care Management Coordinator
Sagility
09.2025 - Current
Engagement Specialist
Carenet Health
01.2023 - 01.2025
Medical Appointment Scheduler
Senture
01.2021 - 01.2022
Patient Care Assistant
HCA
01.2018 - 12.2020
Bachelor of Science - Health Administration
Colorado Technical University
Associate of Science - Health Administration
Colorado Technical University
High School Diploma - undefined
Amos P. Godby High School