Cordis Rory Hemby
Riverhead,NY
Summary
Accomplished General Manager with a proven track record at Northsea Hardware, enhancing operations management and leadership. Expert in fostering client relations and team building, leading to increased customer satisfaction and business growth. Skilled in negotiations and problem resolution, achieving significant cost reductions and profit increases.
Overview
30
30
years of professional experience
Work History
General Manager
Northsea Hardware
08.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Owner
Maplelane Painting
04.2016 - 07.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Assistant Manager
Water Mill Lumber
04.1994 - 06.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Education
Photography
American Academy of Art
Chicago, IL05.1989
Bridgehampton High School
Bridgehampton, NY06.1988
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and coaching
- Customer Relations
- Relationship Building
- Customer Relationship Management
- Verbal and written communication
- Client Relations
Languages
Spanish
Full Professional
Timeline
General Manager
Northsea Hardware
08.2020 - Current
Owner
Maplelane Painting
04.2016 - 07.2020
Assistant Manager
Water Mill Lumber
04.1994 - 06.2017
Photography
American Academy of Art
Bridgehampton High School
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