Summary
Overview
Work History
Education
Skills
Timeline
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Scout Jacobs

Scout Jacobs

Kansas City,KS

Summary

Dynamic and dependable professional with extensive experience in customer service at Euston Hardware. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for implementing upselling strategies and training staff, fostering a positive shopping environment while ensuring accurate money handling and compliance with policies.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

3
3
years of professional experience

Work History

Cashier

Euston Hardware & Waldo Hardware
08.2023 - 07.2024
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers in locating products and provided product information to enhance their shopping experience.
  • Maintained cleanliness and organization of checkout area to facilitate smooth operations.
  • Handled cash, credit, and debit transactions while ensuring compliance with company policies.
  • Resolved customer inquiries promptly, fostering a positive environment for repeat business.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.

Food Service Worker

KC Renaissance Festival
09.2021 - 11.2023
  • Delivered excellent customer service by addressing inquiries promptly and courteously.
  • Analyzed customer feedback to refine sales approaches and improve satisfaction rates.
  • Implemented effective upselling strategies to enhance customer purchase experiences.
  • Oversaw customer service team training and development.
  • Provided exceptional customer service through active listening techniques, empathic communication methods.
  • Assisted in training new sales staff on product features and sales techniques.

Education

Associate of Arts - Nail Technitian

Johnson County Community College
Overland Park, KS
12-2025

High School Diploma -

Shawnee Mission East
Prairie Village, KS
05-2025

Skills

  • Customer service
  • Computer skills
  • Teamwork and collaboration
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Money handling
  • Reliability and punctuality
  • Customer relations
  • Conflict resolution
  • Issue resolution
  • Friendly, positive attitude
  • Problem-solving
  • Active listening

Timeline

Cashier

Euston Hardware & Waldo Hardware
08.2023 - 07.2024

Food Service Worker

KC Renaissance Festival
09.2021 - 11.2023

Associate of Arts - Nail Technitian

Johnson County Community College

High School Diploma -

Shawnee Mission East