Coreion Warren
Carville,LA
Summary
Dependable Customer Service Professional experienced in consumer and retail environments. Managed front-desk operations in fast-paced settings while addressing concerns with compassion and demonstrating strong communication and problem-solving abilities. Committed to delivering exceptional service and ensuring efficient patient flow.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Business Assistant
Bluebonnet Dental Care
Baton Rouge, Louisiana
05.2023 - Current
- Manage front-desk operations, including patient check-in and check-out, appointment scheduling, confirmations, and phone calls.
- Verify patient information, insurance coverage, and benefits while helping patients understand treatment costs and payment options.
- Handle patient questions and concerns professionally while helping resolve issues and providing appropriate assistance.
- Demonstrate strong communication, multitasking, organization, and customer-service skills in a fast-paced dental office.
- Collected patient payments, deposits, and balances accurately while maintaining financial records.
- Process and post payments while ensuring transactions are properly assigned to the appropriate provider and visit.
- Coordinated with dental providers, assistants, hygienists, and office staff to ensure efficient patient flow.
- Assisted in coordinating treatment plans, facilitating financial discussions, and scheduling follow-up appointments.
- Maintain patient records and ensure information is accurate and up to date.
PSR - Patient Service Representative
Aspen Dental
03.2021 - 05.2023
- Multi-tasked to support staff in staying on track and maintaining smooth business operations.
- Established a comfortable workspace to enhance experience for staff and customers.
- Addressed various requests from customers and managers.
Security Guard
Wesier Security
Geismar, USA
06.2020 - 03.2021
- Monitored facility and identified potential hazards to protect property, clients, and employees.
- Verified visitor identification at building entrance at building entrance. at building entrance.
- Conducted regular inspections of premises for safety for any unsafe conditions. for any unsafe conditions.
- Documented daily security activity in reports to maintain comprehensive records.
PSR - Patient Service Representative
Ochsner Health
09.2018 - 01.2020
- Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, and scheduling appointments to enhance patient communication.
- Listened compassionately, demonstrating effective problem solving and critical thinking to address patient needs.
- Managed multiple tasks and organized details efficiently in a fast-paced environment.
- Communicated effectively with internal and external customers to address inquiries and provide support.
- Listened attentively to customer concerns and applied problem-solving techniques to resolve issues.
General Manager
Old Navy
Gretna, USA
02.2017 - 09.2018
- Managed daily store operations and optimized staff schedules.
- Managed and communicated division-level markdown recommendations and strategies to optimize inventory turnover and align with sales objectives.
- Developed and implemented visual merchandising strategies to enhance product displays.
- Trained and mentored team members on customer service best practices.
- Managed schedules, organized office functions, collaborated with peers to ensure information consistency, shared best practices, and developed system knowledge to enhance operational efficiency.
Education
High school diploma -
John Ehret High School
Marrero, LASkills
- Medical office administration
- Insurance Verification
- Medical Records
- EMR Systems
- Medical Billing
- Medical Scheduling
- Case Management
- Clerical support
- Office Organization
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- Time Management
- Problem solving
- Analysis skills
- Quick learning
- Leadership
- Conflict Management
- Care management
- Hospital Experience
- Sales
- Writing Skills
- Computer Operation
- Administrative Experience
Certification
- Transportation Worker Identification Credential (TWIC), 08/01/20, 08/01/25
- CPR certified, 02/01/22, Present
- Food Handler Certification
Personal Information
Authorized To Work: US
Timeline
Business Assistant
Bluebonnet Dental Care
05.2023 - Current
PSR - Patient Service Representative
Aspen Dental
03.2021 - 05.2023
Security Guard
Wesier Security
06.2020 - 03.2021
PSR - Patient Service Representative
Ochsner Health
09.2018 - 01.2020
General Manager
Old Navy
02.2017 - 09.2018
High school diploma -
John Ehret High School