Coretta Grant
Columbia,SC
Summary
Customer Service Representative bringing many different skills in oral and written communication, active listening and great problem-solving skills. Having enhanced customer experiences by devoting understanding and communicating customer desires, and providing customized solutions to build loyalty. Im successful at managing multiple priorities with a positive attitude with willingness to take on added responsibilities to meet company goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Amazon
01.2021 - 02.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by 60% anticipating needs and delivering outstanding support.
- Promoted superior experience by addressing customer concerns.
Customer Service Representative
Colonial Healthcare
03.2019 - 11.2021
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Delivered prompt service to prioritize customer needs.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Support Associate
Cigna
09.2014 - 01.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Science - Medical Assitant
Ecpi Columbia
Columbia, SC06.2022
Associate of Applied Science - Applied Psychology
Midlands Technical College
West Columbia, SC12.2018
Associate of Science - Medical Assisting
Ecpi University
Columbia, SC06.2014
Skills
- Proficient communication skills
- Multitasking
- Prioritizing
- Profound ability to follow and accomplish instructions with minimal supervision
- Quick learner
- Computer proficient
- Dependability
- Creative Thinker
Dedication
I am dedicated to maintaining customer satisfaction. I have contributed too many success stories with customers. My personality is outstanding to all who i come across. I have plenty of people skills as well as excellent communication skills that make me a great asset to any company.
Timeline
Customer Service Representative
Amazon
01.2021 - 02.2022
Customer Service Representative
Colonial Healthcare
03.2019 - 11.2021
Customer Support Associate
Cigna
09.2014 - 01.2019
Associate of Science - Medical Assitant
Ecpi Columbia
Associate of Applied Science - Applied Psychology
Midlands Technical College
Associate of Science - Medical Assisting
Ecpi University
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