COREY BARNES
Pembroke Pines,FL
Summary
Dynamic vacation planning specialist with a proven track record of delivering personalized travel experiences that exceed client expectations. Expertise in coordinating intricate itineraries, managing diverse client needs, and ensuring seamless travel arrangements from start to finish. Committed to fostering team collaboration and achieving outstanding results while adapting to evolving demands. Highly proficient in customer service, time management, and in-depth destination knowledge, ensuring every client enjoys a memorable and hassle-free vacation.
Overview
19
19
years of professional experience
Work History
Personal Vacation Planner Agent
Carnival Cruise Lines
Miramar, FL
07.2025 - 03.2026
- Developed personalized itineraries to enhance guest experiences on various cruise packages.
- Collaborated with vendors to secure exclusive deals and amenities for clients.
- Utilized CRM systems to track client preferences and improve service delivery.
- Trained junior planners on best practices for customer engagement and itinerary planning.
- Drove marketing campaigns targeting potential clients through social media platforms and email newsletters.
- Provided exemplary customer service during high-pressure situations, resolving issues efficiently while maintaining professional demeanor at all times.
- Improved upselling opportunities by identifying add-on services that aligned with client preferences and budgets.
Group Sales Specialist
Norwegian Cruise Line
Miami, FL
10.2022 - 05.2025
- Consumer Sales 2023: Recipient: Groups Department (Rookie of the Year)
- Consumer Sales 2023: Recipient: Groups Department Club 150 Award for January, April, June and November.
- Developed and executed group sales strategies to maximize revenue opportunities across multiple cruise itineraries.
- Collaborated with marketing teams to create targeted promotional campaigns for group bookings.
- Promote sales to direct consumers by initiating outbound calls. Use Avaya and SF Campaigns to act on leads and/or prospects in order to identify travel needs, present and/or explain RSSC cruise products, and make travel recommendations.
- Establish and maintained quality customer relationships by delivering exceptional customer service, establishing rapport, and identifying and meeting customer needs and expectations.
- Establish and maintained effective relationships with new and existing consumers. Maintained consumer prospect lists and contact database in order to identify client travel trends.
- Acquire in-depth industry and company knowledge in order to articulate cruise product features, benefits, pricing, and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits, and other shipboard amenities.
- Attend and actively participate in daily team meetings or relevant sales training in order to ensure that appropriate sales techniques are being used, and accurate information is being communicated to direct consumers.
Retention Sales Specialist
Otis Elevator Company
Miami, FL
11.2021 - 09.2022
- Manage an assigned territory or portfolio of elevator units, actively monitoring for "at-risk" accounts, contract expirations, or competitor threats.
- Negotiate and close service agreements, ensuring favorable margins and continuous customer loyalty.
- Delivered on customer service strategy (cancellation prevention, resign process, general customer management)
- Serve as the main liaison to address escalations, billing inquiries, and ensure high Net Promoter Scores (NPS)
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Identify needs for essential repairs, modernization, or equipment upgrades to improve performance and code compliance.
- Trained and mentored new sales representatives.
- Handled escalated customer issues, help navigate the sales/ops relationship and facilitate customer communication
- Engaged and foster relationship with major property management, associations, chambers, and consultant companies.
- Track sales opportunities, forecasts, and contract negotiations using Otis’s standardized CRM and sales management tools
- Conducted market research to identify emerging trends and opportunities for product expansion.
Credit & Collections Coordinator
Otis Elevator Company
West Palm Beach, FL
08.2021 - 11.2021
- Responsible for the daily follow up and collection activity of high volume B2B AR portfolios (over 2000 invoices on a monthly Trial Balance) Maintenance, Open Order, New Equipment and Modernization accounts
- Prepares data for monthly regional collection meetings
- Account reconciliations – both internal and external customers
- Document’s all collection activities within JDE Account Activity Log
- Calls/Emails approximately 50-75 customers a day regarding collection issues
- Manages the A/R reserve list to collect all possible balances
- Hold’s collection meetings with reps monthly
- Coordinated collections efforts to minimize outstanding receivables and improve cash flow.
- Managed communication with clients regarding overdue invoices, fostering positive relationships.
- Developed customized payment plans for financially distressed clients, assisting them in meeting their obligations while preserving business relationships.
Sr. Associate Service Contract & Warranty
RAYTHEON TECHNOLOGIES
Miramar, FL
12.2019 - 02.2021
- Administered and provided proper contract and warranty fulfillment to ensure that company policies, legal requirements, and customer specifications were met
- Maintained 120 overdue list within 30 days
- Purchase order creation, from beginning of repair and return process to shipment of unit within TAT
- Reviewed estimates of material, equipment services, production costs, performance requirements, and delivery schedules to ensure that service contracts and product warranties were complete and accurate
- Analyzed data and updated databases containing historical information regarding service contracts and warranties to identify problems and improve overall performance
- Examined estimates of material, equipment services, production costs, performance requirements, and delivery schedules to ensure accuracy and completeness
- Prepared bids and managed military and commercial contracts of up to 10 million
Sr. Contract Administrator
COLLINS AEROSPACE
Opa-locka, FL
06.2018 - 12.2019
- Owned day-to-day communications between Finance, assigned customers, and internal teams: Planning, Engineering, Procurement, Quality, and Operations
- Managed relationships with multiple military and commercial customers to support growth and ensure service levels and customer satisfaction
- Supported the customer from order creation to shipment, billing and receiving ensuring that customer expectations and requirements were met
- Maintained up to date records from the assigned customers, including contracts, open quotes, open orders, pending payments, shipping instructions, and requirements
- Ensured appropriate relationships with all customers and suppliers (internal and external) to facilitate the seamless flow of service information and actively contribute to business growth.
- Carried out day-to-day duties accurately and efficiently
- Led contract negotiation processes, ensuring compliance with organizational policies and regulatory requirements.
- Improved productivity 42% by coaching team members on process and procedure efficiency.
Repair Customer Service Representative
SIKORSKY AIRCRAFT CORPORATION
12.2016 - 03.2017
- Reviewed received parts from customers queue within 24 hours contact customer to quickly and effectively resolve any associated issues
- Quoted customer repairs and followed up with customers for approval
- Expedited urgent customer requests and provided repair status to customers via CRM
- Salesforce systems
- Coordinated with the Aftermarket Operations team as well as Supply Chain,
- Production, Engineering, Programs, Export Compliance, Warehousing, Shipping and Quality organizations as part of fulfilling customers’ needs effectively while ensuring compliance.
Contract Administrator
UTC AEROSPACE SYSTEMS
12.2015 - 12.2016
- Served as the primary administrative contact for the customer and managed customer orders
- Resolved issues that arose during a customer order in a timely manner
- Supported Program
- Manager (PM) requests as part of a team for any actions related to customer orders with respect to a specific contract requirement
- Used the SAP & Salesforce system and Business Warehouse to run reports to monitor customer account status, CSL levels, and supplier performance
- Monitored and interface with internal and external suppliers to insure their performance to
- TAT requirements for the administration of customer orders.
Engineering Coordinator
TRAVELERS CASUALTY & SURETY CO
12.2008 - 12.2011
- Used technology to collect, evaluate and analyze management information via SAP systems
- Provided technical support and consultation to internal clients
- Analyzed customer requests for changes or new implementations within Travelers' production systems.
- Coordinated engineering projects by managing schedules, resources, and stakeholder communications.
- Streamlined project documentation processes to enhance accuracy and accessibility for team members.
- Collaborated with cross-functional teams to ensure alignment on project goals and deliverables.
- Developed and maintained project tracking systems to monitor progress and identify potential risks.
Associate Business Analyst
TRAVELERS CASUALTY & SURETY CO
12.2006 - 12.2008
- Developed relationships with internal business groups- Project Management, Business
- Analyst, IT
- Provided production support and database maintenance management for Knowledge
- Exchange database
- Collaborated with subject matter experts to complete projects such as revising databases and reports to better meet the needs of Travelers' customers
- Assumed an active role in the planning, designing and maintenance of Travelers' knowledge exchange database.
- Analyzed business processes to identify areas for improvement and operational efficiency.
- Collaborated with cross-functional teams to gather requirements and define project scope.
- Facilitated stakeholder meetings to ensure alignment on project objectives and deliverables.
- Presented findings from research initiatives in a clear and concise manner, allowing stakeholders to make informed decisions without unnecessary delays.
Education
Bachelor of Arts - Communications
University of Hartford
West Hartford, CT05.2005
Skills
- Business-to-business sales
- Developing strong partnerships
- Salesforce expertise
- Group sales expertise
- Effective negotiator
- Effective communication
- Effective multitasking
- Cultural sensitivity
- Travel industry experience
- Regulatory compliance
- Social media management
Timeline
Personal Vacation Planner Agent
Carnival Cruise Lines
07.2025 - 03.2026
Group Sales Specialist
Norwegian Cruise Line
10.2022 - 05.2025
Retention Sales Specialist
Otis Elevator Company
11.2021 - 09.2022
Credit & Collections Coordinator
Otis Elevator Company
08.2021 - 11.2021
Sr. Associate Service Contract & Warranty
RAYTHEON TECHNOLOGIES
12.2019 - 02.2021
Sr. Contract Administrator
COLLINS AEROSPACE
06.2018 - 12.2019
Repair Customer Service Representative
SIKORSKY AIRCRAFT CORPORATION
12.2016 - 03.2017
Contract Administrator
UTC AEROSPACE SYSTEMS
12.2015 - 12.2016
Engineering Coordinator
TRAVELERS CASUALTY & SURETY CO
12.2008 - 12.2011
Associate Business Analyst
TRAVELERS CASUALTY & SURETY CO
12.2006 - 12.2008
Bachelor of Arts - Communications
University of Hartford