Summary
Overview
Work History
Education
Skills
Timeline
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Corey Brantley

Porter,Texas

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

IPM Pest Control
04.2021 - Current
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

High School Diploma -

Benjamin O Davis High School
Houston, TX
05.2021

Skills

  • Microsoft Word
  • Active Listening
  • Account Management
  • Order Fulfillment
  • Credit Card Payment Processing
  • Sales Expertise
  • Refund Processing
  • Customer Relations
  • Stocking and Replenishing
  • Lead Generation

Timeline

Customer Service Representative

IPM Pest Control
04.2021 - Current

High School Diploma -

Benjamin O Davis High School

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Corey Brantley