Corey Carey
Austin,TX
Summary
Dynamic professional with extensive experience in customer service and team leadership. Proven ability to enhance customer satisfaction through effective problem-solving and strategic planning. Strong passion for advancment through obtaining knowledge of new skills. Skilled in money handling and fostering strong team collaboration, consistently achieving operational excellence and maintaining a safe environment.
Overview
20
20
years of professional experience
Work History
Assistant Manager
7/11 Convenience Store
03.2020 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Security Officer
360 Elite Security
01.2013 - 03.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Landscape Worker
YardDoc Landscaping
05.2017 - 12.2019
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
- Applied mulch and other soil amendments to improve plant growth conditions while also controlling weeds and retaining moisture levels.
- Developed strong client relationships by addressing concerns or requests promptly and providing excellent customer service throughout projects.
- Installed sod, seeded lawns, or hydroseeded areas for new turf establishment or lawn repair purposes.
- Ensured safety on job sites by following proper procedures for operating power tools and heavy equipment.
Sales Associate
Speedy Stop
12.2015 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Laborer
Austin Foam Plastics
11.2011 - 08.2012
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Cashier
Amaya's Taco Village
05.2010 - 08.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Walmart
11.2009 - 04.2010
Cashier
HEB Grocery Store
05.2007 - 09.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Randalls Food Markets
02.2005 - 03.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Certificate - HVACR
Austin Career Institute
Austin, TXAssociate Of Business Administration - Business Management
Austin Community College
Austin, TXHigh School Diploma -
S.F. Austin High School
Austin, TX05.2007
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Goal setting
- Workload management
- Customer rapport
- Strategic planning
- Multitasking and organization
- Team collaboration
- Strategic thinking
- Verbal and written communication
- Workplace safety compliance
Timeline
Assistant Manager
7/11 Convenience Store
03.2020 - 08.2024
Landscape Worker
YardDoc Landscaping
05.2017 - 12.2019
Sales Associate
Speedy Stop
12.2015 - 03.2017
Security Officer
360 Elite Security
01.2013 - 03.2022
Laborer
Austin Foam Plastics
11.2011 - 08.2012
Cashier
Amaya's Taco Village
05.2010 - 08.2011
Cashier
Walmart
11.2009 - 04.2010
Cashier
HEB Grocery Store
05.2007 - 09.2009
Cashier
Randalls Food Markets
02.2005 - 03.2007
Certificate - HVACR
Austin Career Institute
Associate Of Business Administration - Business Management
Austin Community College
High School Diploma -
S.F. Austin High School
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