Corey Ceaser
Beaumont,TX
Summary
Versatile specialist with results-driven and focused approach to completing work. Skilled customer service specialist and problem-solver. Known for excellent attention to detail and great work ethic.
Overview
20
20
years of professional experience
Work History
Snapshot Specialist
Progressive Insurance
02.2024 - Current
- Analyzed customer needs and recommended appropriate products or services.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Provided technical support for users experiencing difficulties with software applications.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Determined consumer needs to provide professional snapshot and customer service
Customer Service Consultant
Progressive Insurance
01.2023 - Current
- Maintained current knowledge of new products and services, to provide a more professional customer experience.
- Processed orders, add and remove people and vehicles in servicing customers policy need
- Adhered to company policies while providing excellent customer service with inbound calls.
- Assisted customers in navigating website and the progressive mobile app for account management needs.
- Provided customers a better understanding of their billing statements, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Red D Arc Welder Rentals, Service Technician
Red D Arc Welder Rentals
01.2019 - 08.2022
- Generator routine maintenance
- Welding machine repair
- Product inventory
AT&T, Customer Service & Support Representative
AT&T
05.2004 - 11.2018
- Customer service
- Customer support
- Account management
- Billing
- Sales
- Collections
- Data entry
- Technician support
- Web chat support
Education
Bachelor's Degree in Business Administration and Management -
Grambling State University
01.1998
Skills
- Quality Customer Service
- Resource Allocation
- Policy Maintenance or Repair
- Customer Relations
- Billing and Payments Management
- Snapshot Support
Timeline
Snapshot Specialist
Progressive Insurance
02.2024 - Current
Customer Service Consultant
Progressive Insurance
01.2023 - Current
Red D Arc Welder Rentals, Service Technician
Red D Arc Welder Rentals
01.2019 - 08.2022
AT&T, Customer Service & Support Representative
AT&T
05.2004 - 11.2018
Bachelor's Degree in Business Administration and Management -
Grambling State University
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