Monique Desir
Port Saint Lucie,FL
Summary
Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.
Overview
15
15
years of professional experience
Work History
Snapshot Specialist
Progressive Insurance
12.2023 - Current
- Guided customers through Snapshot enrollment, device setup, and application permissions to ensure accurate data collection.
- Troubleshot connectivity and data collection issues for Snapshot App and device support while explaining program features and addressing customer concerns.
- Resolved billing, order, and account issues for 50-60 customer calls daily using company policies and procedures.
Health Insurance Agent
Fiorella Insurance Agency
, FL
09.2022 - 08.2023
- Provided health insurance solutions to over 500 clients, averaging $2,000 in annual savings per client.
- Streamlined call handling process, decreasing average call time by 15%.
Program Coordinator
QPI
, FL
09.2021 - 07.2022
- Updated HR policies to decrease grievances by 20%.
- Updated HR policies, reducing grievances by 20%.
Financial Service Adviser
Amscot Financial
, FL
07.2017 - 08.2021
- Developed payment plans, resulting in 30% increase in on-time payments.
- Processed daily transactions exceeding $10,000 with high accuracy.
Key Card Holder
Payless Shoes Source
, FL
02.2014 - 07.2017
- Boosted monthly revenue by 15% through targeted sales strategies.
- Led 6-member sales team to enhance collective performance by 10%.
Administrative Assistant
United States Army Active Duty
, HI
08.2011 - 01.2014
- Supported office operations by organizing schedules and filing systems for easier access.
- Maintained Army correspondence suspense files and command administrative records.
- Arranged meetings, briefings, and calendars for military leadership.
Education
Bachelor of Science - Business Administration
Broward College
Fort Lauderdale, FL12-2022
Timeline
Snapshot Specialist
Progressive Insurance
12.2023 - Current
Health Insurance Agent
Fiorella Insurance Agency
09.2022 - 08.2023
Program Coordinator
QPI
09.2021 - 07.2022
Financial Service Adviser
Amscot Financial
07.2017 - 08.2021
Key Card Holder
Payless Shoes Source
02.2014 - 07.2017
Administrative Assistant
United States Army Active Duty
08.2011 - 01.2014
Bachelor of Science - Business Administration
Broward College