Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Myra Estrada Rivas

El Pas

Summary

Detail-oriented professional with strong customer service skills, excelling in payment processing and document management. Proven ability to resolve issues quickly, enhancing operational efficiency and client satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience

Work History

Specialist Snapshot Seguros

Progressive Auto Insurance
El Paso
01.2024 - Current
  • Execute daily tasks with precision to enhance operational efficiency.
  • Resolve issues swiftly, promoting high customer satisfaction through expert service.
  • Prioritize and organize responsibilities to achieve service targets effectively.
  • Identify customer needs promptly, driving improvements in satisfaction levels.
  • Collaborate with team members to fulfill project goals and meet deadlines.
  • Partner with cross-functional teams to ensure alignment on objectives.
  • Maintain current knowledge through ongoing education and training opportunities.
  • Provide support to colleagues, fostering a collaborative work environment.
  • Utilize various software and tools to streamline processes and optimize performance.
  • Operate computers efficiently in order to accurately process payments from customers quickly.
  • Utilize computer systems to process payments quickly and efficiently while ensuring accuracy of data entered.

Court Clerk II / Court Monitor

NM 11th Judicial District Court
Farmington
11.2011 - 05.2017
  • Processed court documents and maintained accurate case files for legal proceedings.
  • Assisted judges by preparing case summaries and managing courtroom schedules.
  • Coordinated communication between attorneys, witnesses, and court officials efficiently.
  • Filed legal documents in accordance with court procedures and regulations.
  • Managed public inquiries regarding case status and court procedures professionally.
  • Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
  • Answered phone calls from members of the public regarding inquiries about upcoming hearings or trials.
  • Maintained confidentiality concerning all matters heard in open court or discussed with attorneys or clients.
  • Managed calendar scheduling for courtroom proceedings.
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
  • Acted as court cashier, processing billing and payments for fines, bonds, bail and other court fees, also recording details of payment and reporting missed deadlines or delinquency.

Loan Officer

Payday Loans Inc
Farmington
01.2005 - 05.2006
  • Evaluated loan applications to determine client eligibility and creditworthiness.
  • Processed loan documents ensuring compliance with company policies and regulations.
  • Advised clients on suitable loan products based on their financial situations.
  • Identified and investigated fraudulent chargeback claims.
  • Ensured chargeback processes adhered to all relevant regulations and payment network rules.
  • Maintained customer satisfaction rating by consistently delivering personalized service and building strong client relationships.
  • Experienced in preparing bank deposits accurately and promptly.
  • Knowledge of counterfeit detection techniques.
  • Experienced in balancing cash drawers and maintaining cash controls.
  • Recorded financial transactions accurately.

Education

High School Diploma -

Farmington High School
Farmington, NM
05-2004

Some College (No Degree) -

San Juan College
Farmington, NM

Skills

  • Customer service
  • Document management
  • Payment processing
  • Software utilization
  • Case tracking
  • Compliance enforcement
  • Team collaboration
  • Attention to detail
  • Problem solving
  • Effective communication
  • Quality assurance

Languages

Spanish
Professional

References

References available upon request.

Timeline

Specialist Snapshot Seguros

Progressive Auto Insurance
01.2024 - Current

Court Clerk II / Court Monitor

NM 11th Judicial District Court
11.2011 - 05.2017

Loan Officer

Payday Loans Inc
01.2005 - 05.2006

High School Diploma -

Farmington High School

Some College (No Degree) -

San Juan College

Similar Profiles

CREATE PROFILE