Corey Clifton
New York,NY
Summary
Driven Quality Assurance Engineer with a proven track record at FedEx Home Delivery, enhancing product quality and customer satisfaction through expert user acceptance and API testing. Skilled in fostering collaboration across teams, excelled in documentation and communication, significantly reducing customer-reported issues. Background also includes impactful security and safety protocols, demonstrating strong problem-solving and decision-making abilities. Quality expert with success reviewing features and assessing functionality to identify common and complex software problems. Special experience in software illustrated throughout career accomplishments. Collaborates with cross-functional team members to enhance software package quality. Experienced QA with background writing manual test cases and automated test scripts. Trains new testers, reviews work and optimizes processes. Works alongside developers to uncover and correct problems in advance of releases. Methodical experience in software development processes and optimal testing strategies. Helps teams produce exceptional products by offering in-depth quality assurance support. Open and clear communicator with good multitasking skills, organized nature, and strong attention to detail. Quality expert with success reviewing features and assessing functionality to identify common and complex software problems. Special experience in different software illustrated throughout career accomplishments. Collaborates with cross-functional team members to enhance software package quality.
Overview
25
25
years of professional experience
Work History
Quality Assurance Engineer
Fedex Home Delivery
03.2006 - Current
- Supported successful product launches by conducting extensive pre-release testing and validation activities.
- Established effective communication channels between QA, development, and project management teams to foster a collaborative working environment focused on delivering to fedex customers.
- Played key role in achieving significant improvements in product quality, leading to substantial decrease in customer-reported issues.
- Collaborated with developers and project managers to assess program capabilities, features and testing demands.
- Managed tracking systems, ensuring timely resolution of reported issues and maintaining clear communication with customers.
- Ensured timely delivery of high-quality products through effective coordination with cross-functional teams.
- Enhanced customer satisfaction by promptly addressing issues identified during user acceptance testing.
- Met tight deadlines to satisfy client demands and project timelines.
Security Officer
USAF
06.1999 - 06.2005
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Trained new Security Officers in company policies, ensuring consistent knowledge across team functions and adherence to established procedures.
- Enhanced security measures by staying up to date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Issued access cards to authorized personnel to monitor access points.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment and manage CCTVs with advanced alarm systems to dispatch patrols.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Completed full building and grounds patrols to spot and investigate concerns.
Education
Associate of Science - Electronic Engineering
TCI College of Technology
New York, NYNo Degree - Music Production
Touro College
New York, NYAssociate of Arts - Design And Visual Communications
Aiu Online
Skills
- Quality Assurance Strategy
- User Acceptance Testing
- API Testing Experience
- Software Development Lifecycle
- Quality processes
- Collaboration and communication
- Documentation expertise
- Performance Tracking
- System Administration
- Functional Testing Know-how
- Manual Testing
- Strong Problem Solver
- Customer Service
- Training and Onboarding
- Decision-Making
- Documentation skills
- Data Analysis
- Performance Testing
- Configuration Management
- Software Compatibility Testing
Accomplishments
- Achieve delivery complaince by completing TLH with accuracy and efficiency.
- Supervised team of 4 staff members.
Timeline
Quality Assurance Engineer
Fedex Home Delivery
03.2006 - Current
Security Officer
USAF
06.1999 - 06.2005
Associate of Science - Electronic Engineering
TCI College of Technology
No Degree - Music Production
Touro College
Associate of Arts - Design And Visual Communications
Aiu Online
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