Corey D. Donnelly
Randolph,NJ
Summary
A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.
Overview
12
12
years of professional experience
Work History
Fuel Associate/Customer Service Representative
Wawa Incorporated
Media, PA
05.2016 - Current
- Deliver high-quality service and operational support in a fast-paced retail and fuel environment, ensuring consistent brand standards and customer loyalty.
- Streamlined customer fuel purchasing processes in a high-volume environment to maintain peak operational flow
- Improved customer experience by providing immediate technical guidance on automotive maintenance and equipment checks
- Assist customers in purchases inside the store during peak operational hours to ensure efficient customer service
- Facilitated the onboarding and training of new employees for the primary storefront and successfully supported the launch of four new store locations
- Achieved and maintained a 100% customer satisfaction rating through rigorous adherence to service standards, as verified by external audits
- Enhanced store profitability by supporting management in precise inventory counts, cash handling accuracy, and regulatory compliance
- Assist vendors in ordering and receiving of product as well as managing stock and executing promotional displays
Barista Shift Manager
Starbucks Corporation
Seattle, WA
12.2014 - 05.2016
- Coordinated daily store operations and team performance to maximize efficiency, inventory accuracy, and the successful rollout of corporate promotional initiatives.
- Collaborated within a 12-member team to optimize beverage production speed and meet aggressive sales targets
- Optimized inventory replenishment cycles to ensure product availability while maintaining cost-effectiveness
- Assumed management responsibilities during critical staff shortages to ensure continuity of operations and service quality
- Implemented the star rewards system for a successful launch in April of 2016
Education
Bachelor of Science (B.Sc.) - Data Science
University of Maryland Global Campus
Associate of Science (A.Sc.) - Computer Science
County College of Morris
Associate of Arts (A.A.) - Music Performance
County College of Morris
Certificate - Finance
County College of Morris
Skills
- Python, Java, C
- Microsoft Office 2013/2016/2019/2021/2024 Suites, Microsoft 365
- Microsoft Power BI, Tableau, MySQL
- Organizational growth
- Self-motivation and initiative
- Effective communication
- Adaptability and resilience
- Environmental compliance awareness
- Quality control
- Sales and upselling techniques
- Teamwork and collaboration
Timeline
Fuel Associate/Customer Service Representative
Wawa Incorporated
05.2016 - Current
Barista Shift Manager
Starbucks Corporation
12.2014 - 05.2016
Associate of Science (A.Sc.) - Computer Science
County College of Morris
Associate of Arts (A.A.) - Music Performance
County College of Morris
Certificate - Finance
County College of Morris
Bachelor of Science (B.Sc.) - Data Science
University of Maryland Global Campus