Corey Dickens
Chesapeake,VA
Summary
Dynamic Shift Manager with a proven track record at Taco Bell, excelling in staff development and customer service. Skilled in training and mentoring employees, enhancing team performance, and resolving customer complaints effectively. Committed to safety compliance and operational excellence, fostering a positive work environment while ensuring high standards of service.
Overview
11
11
years of professional experience
Work History
Shift Manager
Taco Bell
03.2025 - Current
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Warehouse Material Handler
Amazon
04.2024 - 11.2024
- Sorted materials for scanning to meet production goals.
- Collaborated with team members to optimize workflow, improving overall warehouse efficiency.
- Located materials and supplies by pulling and verifying items on production orders.
Skid Steer Operator
Sims Metal Management
11.2019 - 12.2022
- Contributed to a clean work environment by promptly removing debris from construction sites.
- Completed projects in a timely manner with precise execution of excavation, grading, and leveling tasks.
- Upheld strict adherence to OSHA safety regulations while operating heavy machinery in diverse work environments.
- Improved job site productivity through effective communication with team members and supervisors.
Shift Manager
Taco Bell
06.2014 - 11.2018
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
No Degree - Business Administration
Tidewater Community College
Portsmouth, VAHigh School Diploma -
Oscar Smith High School
Chesapeake, VA06-2011
Skills
- Staff development
- Handling customer complaints
- Customer service focus
- Cash handling
- Safety compliance
- Employee training
- Inventory control
- Punctual and reliable
Timeline
Shift Manager
Taco Bell
03.2025 - Current
Warehouse Material Handler
Amazon
04.2024 - 11.2024
Skid Steer Operator
Sims Metal Management
11.2019 - 12.2022
Shift Manager
Taco Bell
06.2014 - 11.2018
No Degree - Business Administration
Tidewater Community College
High School Diploma -
Oscar Smith High School
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