Corey Douglas
Delray Beach,FL
Summary
Service-oriented professional versed in cultivating customer rapport to drive continuous satisfaction. Manages complex details and schedules to adhere to stringent timelines. Communicative problem-solver with excellent analysis and critical thinking skills.
Resourceful professional in personal service management, known for high productivity and efficient task completion. Skilled in client relationship building, innovative problem-solving, and staff training to ensure optimum service delivery. Excel at communication, leadership, and adaptability, leveraging these soft skills to meet and exceed operational goals while maintaining high customer satisfaction levels.
Overview
12
12
years of professional experience
Work History
Salon Manager
Silvermoon Salon
09.2018 - Current
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Organized promotional events to attract new customers and increase sales.
- Developed policies and procedures to ensure customer satisfaction and safety standards were met.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Oversaw inventory control for retail products and supplies.
- Monitored employee performance to ensure quality services were delivered consistently.
- Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
- Resolved customer complaints in a timely manner while maintaining positive relationships with clients.
- Conducted interviews with prospective employees prior to hiring decisions being made.
Server
Django
10.2018 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Graphic Design
Schneider Graphics
09.2012 - 08.2018
- Dealt with various stages of design from preproduction, developing substrates to install
- Assisted with the development of presentations using graphic design software applications.
- Applied color theory principles when selecting colors for various graphic design projects.
- Developed promotional material for upcoming exhibitions using graphic design software tools.
Server
Paulina’s
09.2015 - 03.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Some College (No Degree) - Directing And Theatrical Production
Columbia
Chicago, IL3M Certification - Vinyl Installation
3M
Minneapolis, MN05-2014
Associate of Arts - Culinary Arts
School of The Art Institute of Chicago
Chicago, IL06-2012
Skills
- Cleanliness and sanitation
- Account Management
- Multi-Task Management
- Decision-making skills
- Customer Needs Assessment
- Customer friendly
- Conflict Mediation
- Problem resolving
- Compliance knowledge
- Marketing initiatives
- Stock maintenance
- Appointment Scheduling
- Task Delegation
- Strategic Planning
- Hospitality Environment
- Coordination skills
- Customer Service
- Problem-solving skills
- Client satisfaction
- Training staff
Timeline
Server
Django
10.2018 - 06.2021
Salon Manager
Silvermoon Salon
09.2018 - Current
Server
Paulina’s
09.2015 - 03.2018
Graphic Design
Schneider Graphics
09.2012 - 08.2018
Some College (No Degree) - Directing And Theatrical Production
Columbia
3M Certification - Vinyl Installation
3M
Associate of Arts - Culinary Arts
School of The Art Institute of Chicago
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