Corey Girnus
Avon,IN
Summary
Associate banker with expertise in transaction management and a commitment to customer satisfaction. Demonstrated success in improving banking experiences through effective communication and relationship management. Proven track record of enhancing client interactions and fostering long-term relationships.
Overview
26
26
years of professional experience
Work History
Associate Banker
BMO Bank
Brownsburg, Indiana
09.2022 - Current
- Conducted financial transactions including deposits, withdrawals, and loan payments accurately.
- Processed transactions and addressed client account inquiries to ensure seamless banking experiences.
- Guided clients on digital banking tools to improve access and streamline banking activities.
- Resolved customer complaints with effective solutions, enhancing satisfaction and retention.
- Established strong relationships with customers, fostering loyalty and satisfaction.
- Collaborated with team members to ensure smooth daily operations.
- Ensured compliance with banking regulations during daily operations.
- Assisted in training new employees to maintain operational standards.
Associate Banker
Chase Bank
Avon, IN
12.2020 - 08.2022
- Initiated and approved domestic and international wire transfers.
- Processed foreign currency exchanges efficiently.
- Assisted customers with daily transactions and file maintenance to enhance overall service experience.
- Facilitated customer access to safe deposit boxes, ensuring secure storage solutions.
- Guided customers in establishing self-service banking options to promote independence and efficiency.
- Carried out opening tasks to ensure readiness for customers and closing procedures consistently.
- Referred customers to specialists for advanced financial services.
Retail Banking Trainer
Citizens Financial Bank
Munster, IN
07.2006 - 12.2011
- Trained retail banking employees in company culture, product knowledge, operations, conflict resolution, and client relationship management.
- Co-authored training materials for new tellers and personal bankers, improving onboarding effectiveness and support for new hires.
- Verified compliance for onboarding new employees, ensuring adherence to regulatory standards and enhancing risk management.
- Presented training updates at monthly teller supervisor meetings, fostering alignment on objectives and enhancing team communication.
- Assisted HR department in recruiting efforts for both new and existing employees.
Assistant Teller Supervisor
Citizens Financial Bank
Crown Point, Indiana
04.2004 - 07.2006
- Serviced client transactions at teller window, ensuring accuracy and efficiency.
- Supported branch teller balancing procedures and drawer auditing to ensure accuracy.
- Provided on-the-job coaching and training for tellers while contributing to performance reviews.
- Opened and closed banking center according to established procedures for security compliance.
- Ordered and verified cash for office vault, maintaining proper inventory levels.
- Prepared teller work for courier delivery, ensuring timely processing of transactions.
- Facilitated safe deposit box access for clients, improving satisfaction and trust.
- Developed strong relationships with clients to enhance engagement and loyalty. to foster engagement and loyalty.
Teller
HFS Bank
Hobart, IN
08.2000 - 04.2004
- Executed transactions at teller window, improving customer service experience.
- Balanced teller drawers and branch operations, ensuring accuracy and compliance.
- Balanced and maintained ATM operations, ensuring continuous service availability for customers. to guarantee availability of funds for customers.
- Opened and closed branch per established procedures to maintain security protocols.
- Prepared teller work for courier, ensuring timely processing of transactions.
- Encoded checks accurately to facilitate smooth financial operations.
- Verified cash in office vault to uphold internal control standards.
- Audited teller drawers regularly to ensure adherence to financial policies.
Education
Bachelor of Science - Communications
Purdue University Northwest
Hammond, IN05-2003
High School Diploma -
Andrean High School
Merrillville06-1998
Skills
- Transaction management
- Digital banking proficiency
- Currency exchange
- Regulatory compliance
- Customer service excellence
- Relationship management
- Verbal and written communication
Timeline
Associate Banker
BMO Bank
09.2022 - Current
Associate Banker
Chase Bank
12.2020 - 08.2022
Retail Banking Trainer
Citizens Financial Bank
07.2006 - 12.2011
Assistant Teller Supervisor
Citizens Financial Bank
04.2004 - 07.2006
Teller
HFS Bank
08.2000 - 04.2004
Bachelor of Science - Communications
Purdue University Northwest
High School Diploma -
Andrean High School