COREY HALE

Implemented two unique campaigns to demonstrate agility in strategic adjustments and rapid learning of new competencies.

Leveraged SAP and Kubra to resolve many billing and support inquiries per day for Zotec and Avangrid campaigns, achieving customer satisfaction.

Used soft skills and material research to reduce supervisor escalations to 2 and under a week and reduce handle time from over 600 seconds to 520 average per call.

managed a large call volume which could get up to 60+ with each call having its unique issues and problems.

• I was responsible for cleaning two restaurants per night and making sure that it was sanitary for food production the next day and looked cleanly for the customers.
• The job included restroom and kitchen cleaning with a variety tools and cleaning solutions.
• The job required a lot of personal discipline and initiative.

• Worked Independently to clean a car dealership and the garage areas using the newest and best cleaners and equipment available.
• I also had to restock and re-fill soap dispensers.

• Worked as part of a team to package toilet paper and paper towel products in a fast-paced work environment.
• In this job I learned some management skills as a line lead and learned how to work in a high stress environment.