Corey Johnson
Vinton,VA
Summary
Highly skilled IT professional with a background in systems administration, maintenance and end-user training. Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining complex avionics systems, including Microsoft operating systems, servers and specialized logistics software. Seeking to leverage comprehensive IT experience to take the next career step in systems administration with a respected organization that values hard work, strategic thinking and results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Jr System Administrator
HyperGen Inc
Roanoke, VA
03.2022 - Current
- Maintaining the various computer systems owned or operated by the company
- Providing end-user support, resolving technical issues, and providing technical assistance for all operating systems and applications
- Providing in-person and remote support through the use of the telephone or remote access
- Providing new employees with the required hardware and appropriate access to the company’s computer systems
- Maintaining business software applications
- Researching, designing, implementing, configuring, monitoring, troubleshooting, and evaluating existing and new operating systems and applications
- Ensure that architecture principles and technology standards are consistently applied and updated as appropriate
- Conferring with database programmers, analysts, or other system administrators as needed
- Testing, validating and installing the operating system and application security/performance patches- Directing third-party vendors who may be involved in diagnosing and correcting system-related issues and assisting with solutions
- Assisting in utility account maintenance
- Administrative tracking and electronically documenting of service orders- Creating, modifying, and running Access queries and reports
- Helping with month-end reporting
- Supporting management with IT requests and potential new implementations
- Research new IT services/vendors with management as needed for cost containment
- Supporting Management with tracking of computer/printer devices for asset controls
- Ensuring end users have proper computer resources including enough memory and the setup needed to be able to work efficiently
IT Technician
BEDFORD COUNTY SCHOOL DISTRICT
Bedford, VA
01.2021 - 03.2022
- Assesses malfunctions of hardware for the purpose of determining appropriate actions to maintain computer and network operations
- Coordinates with other staff for the purpose of completing projects/work orders efficiently
- Inspects computer and network equipment requiring specialized computer repair and troubleshooting skills for the purpose of identifying and verifying repair needs
- Procures equipment, supplies, and materials for the purpose of maintaining the availability of required items and completing jobs efficiently
- Repairs computers, peripherals, network equipment, and software, requiring specialized computer and electronics repair skills for the purpose of maintaining computer and network equipment in a safe and functional operating condition
- Requests quotations for the purpose of providing cost information, purchasing, and securing items
- Trains selected personnel for the purpose of ensuring their ability to use new and/or existing software.
Help Desk Support Specialist Tier 1
1901 Group
Blacksburg, VA
08.2019 - 12.2020
- responsible for providing superior customer service by focusing on the individual needs of each customer and recommending the appropriate service while directing the customer as to where to go next, according to the outlined procedures that follow
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Utilized enterprise desktop management tools to remotely assist others and deploy software.
- Identified and resolved issues to maintain connectivity and minimize downtime.
- Maintained up-to-date knowledge of software and technical developments through reading and training.
- Monitored and troubleshot IT infrastructure for operating issues, identifying failures and degradation.
- Responded to user inquiries about hardware and software, explaining features and resolving questions.
- Documented repair processes and helped streamline procedures for future technical support actions.
Driver
Culligan
Roanoke, VA
09.2016 - 08.2019
- Handle and maintain delivery route Load and maintain delivery truck Fix and troubleshoot equipment in shop general upkeep of grounds and building
- Delivered goods and services to customers on time and in excellent condition.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Achieved consistently high customer scores due to exceptional service.
- Reviewed work orders to perform freight movement and deliveries.
- Operated standard warehouse equipment to assist with loading and unloading of deliveries.
Aircraft Mechanic
US Navy
06.2012 - 07.2016
- Daily upkeep and maintenance of aircraft
- Major maintenance
- Night shift supervisor
- Maintain a number of different programs
- Handling hazardous materials
- Serviced and lubricated aircraft and subsystems as directed.
- Recorded maintenance performance in aircraft logbooks and completed other paperwork requirements.
- Preserved units or parts during work process, installation and storage.
- Briefed and debriefed pilots and crew members performing functional check flights.
- Completed flightline, hangar maintenance and repairs on assigned aircraft.
- Transported vehicles for repair by driving, towing or pushing into service bay.
- Performed time compliance technical orders and service instructions to install structural components.
- Inspected parts or aircraft to identify defects, proper fluid levels and general wear.
Education
Master of Science - Network And System Administration
ECPI University
Roanoke, VA05.2023
Bachelor of Science - Networking And Cybersecurity
ECPI University
Roanoke, VA12.2020
Associate of Science - Computer Science
ECPI University
Roanoke, VA01.2019
Associate of Science - Information Technology
Virginia Western Community College
Roanoke, VA01.2011
Skills
- Team Leadership
- System installation management
- Information management systems
- Maintenance scheduling
- Project coordination
- Customer service
- Microsoft Office
- Server monitoring
- Diagnosing issues
- Troubleshooting
- Data Backup
- Server and System Administration
- User Support
- Network Security
Certification
- Certified Comptia A+
- Certified Comptia Security+
- Sigma Six
- Certified Oracle Foundation Associate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Jr System Administrator
HyperGen Inc
03.2022 - Current
IT Technician
BEDFORD COUNTY SCHOOL DISTRICT
01.2021 - 03.2022
Help Desk Support Specialist Tier 1
1901 Group
08.2019 - 12.2020
Driver
Culligan
09.2016 - 08.2019
Aircraft Mechanic
US Navy
06.2012 - 07.2016
Master of Science - Network And System Administration
ECPI University
Bachelor of Science - Networking And Cybersecurity
ECPI University
Associate of Science - Computer Science
ECPI University
Associate of Science - Information Technology
Virginia Western Community College