Corey Mitchell
Chicago,IL
Overview
9
9
years of professional experience
Work History
Patient Service Representative
UChicago Medicine
Chicago, IL
07.2024 - Current
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Provided customer service by answering patient questions and addressing concerns.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Assisted with scheduling follow-up appointments according to provider availability.
Patient Access Representative
Endeavor Health
Chicago, IL
09.2023 - 07.2024
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Guided patients through the completion of consent and other required medical forms.
- Answered phones promptly in a professional manner.
- Collaborated with clinical and administrative staff to meet patient needs.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Provided assistance to internal departments when needed.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
Service Appointment Coordinator
Leader Automotive Group
Chicao, IL
01.2016 - 09.2023
- Maintained positive working relationship with fellow staff and management.
- Coordinate with customers to ensure that their appointment needs are met in a timely manner.
- Stay abreast of new products and services offered by the company in order to provide customers with accurate information when making an appointment.
- Train new employees on the proper use of scheduling software programs used throughout the organization.
- Greeted guests and vendors to assist in navigating space.
- Scheduled and confirmed appointments.
Education
Associate of Science - Computer Science
City Colleges of Chicago
Chicago, IL05-2015
Skills
- Patient registration
- Electronic health records
- Insurance verification
- Payment processing
- Appointment scheduling
- Customer service
- Conflict resolution
- Patient admitting
- Front desk supervision
- Friendly and outgoing
Timeline
Patient Service Representative
UChicago Medicine
07.2024 - Current
Patient Access Representative
Endeavor Health
09.2023 - 07.2024
Service Appointment Coordinator
Leader Automotive Group
01.2016 - 09.2023
Associate of Science - Computer Science
City Colleges of Chicago