Overview
Work History
Education
Skills
Timeline
Generic
Corey Mitchell

Corey Mitchell

Chicago,IL

Overview

9
9
years of professional experience

Work History

Patient Service Representative

UChicago Medicine
Chicago, IL
07.2024 - Current
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Provided customer service by answering patient questions and addressing concerns.
  • Utilized hospital systems to update patient records, ensuring accuracy and completeness.
  • Provided support with various tasks such as scheduling tests, ordering supplies.
  • Assisted with scheduling follow-up appointments according to provider availability.

Patient Access Representative

Endeavor Health
Chicago, IL
09.2023 - 07.2024
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.
  • Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
  • Guided patients through the completion of consent and other required medical forms.
  • Answered phones promptly in a professional manner.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Provided assistance to internal departments when needed.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.

Service Appointment Coordinator

Leader Automotive Group
Chicao, IL
01.2016 - 09.2023
  • Maintained positive working relationship with fellow staff and management.
  • Coordinate with customers to ensure that their appointment needs are met in a timely manner.
  • Stay abreast of new products and services offered by the company in order to provide customers with accurate information when making an appointment.
  • Train new employees on the proper use of scheduling software programs used throughout the organization.
  • Greeted guests and vendors to assist in navigating space.
  • Scheduled and confirmed appointments.

Education

Associate of Science - Computer Science

City Colleges of Chicago
Chicago, IL
05-2015

Skills

  • Patient registration
  • Electronic health records
  • Insurance verification
  • Payment processing
  • Appointment scheduling
  • Customer service
  • Conflict resolution
  • Patient admitting
  • Front desk supervision
  • Friendly and outgoing

Timeline

Patient Service Representative

UChicago Medicine
07.2024 - Current

Patient Access Representative

Endeavor Health
09.2023 - 07.2024

Service Appointment Coordinator

Leader Automotive Group
01.2016 - 09.2023

Associate of Science - Computer Science

City Colleges of Chicago

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Corey Mitchell