Corey Ross
New Orleans,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking Hospitality Attendant proficient in Food and Beverage and offering !0+ years' experience in industry. Efficient and accurate team player with a dedicated approach to customer service, facilities maintenance and safety management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bartender/Server
Hotel Monteleone
New Orleans, LA
09.2011 - Current
- Greeted customers and provided excellent customer service.
- Assisted customers in selecting menu items, providing recommendations as necessary.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Room Service Attendant
Ritz Carlton Hotel
New Orleans, LA
06.2007 - 07.2019
- Performed daily opening and closing side-work duties such as restocking condiments, folding napkins and polishing silverware.
- Assisted in the preparation of food items for delivery to guest rooms, ensuring accuracy with orders.
- Responded promptly to all requests from guests, providing assistance as needed in a friendly manner.
- Checked for accuracy of delivered orders against customer tickets.
- Delivered orders accurately to guest rooms according to established procedures.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Removed trays and stacked dishes for return to kitchen after finished meals.
Education
High School Diploma -
St. Augustine High School
New Orleans, LA05.1993
Skills
- Customer Service
- Teamwork and Collaboration
- Able to Lift 50 Lbs
- Able to Stand 12 Hours
- Food Service
- Food Preparation
- Bar Service Preparation
- Hospitality Services
- Room Service
- Transaction Processing
- Cash Handling
- Records Management
Certification
- TIPS eTips on Premise 3.0
- Responsible Vendors Servers Permit
- Expires 3/22/26
Timeline
Bartender/Server
Hotel Monteleone
09.2011 - Current
Room Service Attendant
Ritz Carlton Hotel
06.2007 - 07.2019
High School Diploma -
St. Augustine High School
- TIPS eTips on Premise 3.0
- Responsible Vendors Servers Permit
- Expires 3/22/26
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