Leo Wiegman
Clearwater,Fl
Summary
- Dedicated food service professional well-versed in food and beverage operations and guest services.
- Successful at building relationships with customers to increase loyalty and repeat business.
- Opened the Renaissance Hotel 15 Years ago at the International Plaza Tampa Florida.
- Held positions included, Concierge, Host, Room Service, Banquets and Fine Dining Server at the Pelagia Restaurant, as well as breakfast and lunch at Gabriela's Bistro.
- Excellent Wine Knowledge and experience making Craft Cocktails to really make a guest experience Exceptional.
- Motivated Food Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
2026
2026
years of professional experience
Work History
Host
Grand Hyatt Hotel/Oyster Catchers
Tampa
04 2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Breakfast Attendant
Hyatt
Tampa
02 2020 - 04 2022
- Provided exceptional customer service, addressing guest inquiries and resolving issues in a timely manner.
- Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.
- Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
Food Server / Concierge
Renaissance Hotel / Marriott
Tampa, FL
09 2005 - 02 2020
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through follow up and enthusiastic customer service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
Education
Associate of Applied Science - Cook/Chef
North Dakota State College of Science
Wahpeton, ND06.1983
Skills
- Bar terminology
- Wine service
- Dining area maintenance
- Tableside Service
- High-volume dining
- Food and beverage pairings
- Food station setup
- Order accuracy
- Menu memorization
- Item promotion
- Beverage preparation
- Hospitality service expertise
- Concierge
Personal Information
Timeline
Associate of Applied Science - Cook/Chef
North Dakota State College of Science
Host
Grand Hyatt Hotel/Oyster Catchers
04 2022 - Current
Breakfast Attendant
Hyatt
02 2020 - 04 2022
Food Server / Concierge
Renaissance Hotel / Marriott
09 2005 - 02 2020