Corey Steidley
Oklahoma City
Summary
Dynamic dispatcher with proven expertise at Logan's Run, excelling in customer service and conflict resolution. Adept at optimizing route planning and enhancing team productivity, I consistently met performance metrics while maintaining accurate records. My strong decision-making skills and commitment to exceptional service fostered positive relationships with clients and drivers alike.
Overview
21
21
years of professional experience
Work History
Dispatcher
Logan's Run
Oklahoma City, OK
01.2025 - Current
- Coordinated communication between drivers and clients to ensure timely deliveries.
- Assisted in monitoring vehicle locations using GPS tracking systems.
- Managed dispatch schedules to optimize route efficiency and reduce delays.
- Provided support in resolving driver inquiries and logistical challenges.
- Maintained accurate records of shipments and delivery statuses for reporting purposes.
- Adapted quickly to changing priorities, ensuring smooth operations during peak times.
- Collaborated with team members to enhance overall customer service experience.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Enhanced team morale by fostering supportive and collaborative work environment.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Provided customers with information on products and services.
- Resolved billing discrepancies and customer complaints
- I am able to load and unload trucks
Office Manager/Dispatcher
Westech LLC
Oklahoma City, OK
03.2012 - 01.2025
- Coordinated office operations to enhance workflow efficiency and productivity.
- Managed scheduling and calendar activities for executives, ensuring optimal time management.
- Implemented new filing systems to improve document retrieval and organization.
- Oversaw inventory management, reducing costs through effective vendor negotiations.
- Evaluated office procedures regularly, identifying areas for improvement and implementing solutions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Handled accounts and account relationships
- Billing and invoicing
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Dispatched a team of 5 to 10 drivers with efficieny
- Handled customer service and resolution
Office Assistant
Land Air Express Inc.
Oklahoma City, OK
10.2005 - 03.2013
- Managed daily office operations, ensuring efficient workflow and timely communication among departments.
- Supported team members by organizing schedules, meetings, and travel arrangements to enhance productivity.
- Coordinated office supplies inventory and procurement, optimizing resource availability for staff needs.
- Developed and maintained filing systems, improving document retrieval processes and data management efficiency.
- Trained new staff on office procedures and software applications, fostering a collaborative work environment.
- Assisted in preparing reports and presentations, ensuring accuracy and adherence to organizational standards.
- Expedited document processing with accurate data entry and timely filing.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Loaded and unloaded trucks for drivers and vendors.
- Created manifests and BOLS for shipping.
- Packed freight for shipping.
Education
High School Diploma -
Northwest Classen High School
Oklahoma City, OKSkills
- Customer service
- Data entry
- Decision-making
- Time management
- Prioritizing calls
- Problem-solving
- Customer relations
- Route planning
- Customer relationship management
- Dispatching field personnel
- Conflict resolution
- Record keeping
Timeline
Dispatcher
Logan's Run
01.2025 - Current
Office Manager/Dispatcher
Westech LLC
03.2012 - 01.2025
Office Assistant
Land Air Express Inc.
10.2005 - 03.2013
High School Diploma -
Northwest Classen High School