Hi, I’m
J'Corean (Corey) Bolden
San Antonio,TX
Summary
Hardworking Supervisor with 5+ years in the customer service industry. Excellent motivational leader successfully communicating duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
5
years of professional experience
1
Certification
Work History
Starbucks
Shift Supervisor
12.2021 - Current
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Implemented training programs for new hires, ensuring seamless integration into team and faster productivity contributions.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout facility consistently met or exceeded expectations.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
Starbucks
Barista
07.2019 - 12.2021
Job overview
- Maintained clean and organized workspace for optimal productivity and safety.
- Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
IKEA
Customer Service Associate
12.2021 - 02.2023
Job overview
- Handled customer returns and oversold items, answered questions, and resolved problems in a timely manner
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Worked with departments across the company, including Full Serve Order Handout and Goods Flow, in resolving missing/delayed deliveries, developing new procedures, and delivering quality service.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Shake Shack
Trainer/Team Lead
04.2021 - 03.2022
Job overview
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the restaurant.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Education
Northwest School of The ArtsCharlotte, NC
High School Diploma
08.2020
University Overview
- Completed AP courses in U.S. History, Psychology, and Statistics
- Ranked in Top 5% of class
- Completed college courses in Criminal Law and Procedure, Criminology, and U.S. Constitutional Law
Skills
- Employee Training
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Inventory Management
- Strong verbal and written communication
- Creative Problem-Solving
- Policy and Procedure Enforcement
- Coaching and Mentoring
- Time Management
Certification
ServSafe Certified
Timeline
Shift Supervisor
Starbucks
12.2021 - Current
Customer Service Associate
IKEA
12.2021 - 02.2023
Trainer/Team Lead
Shake Shack
04.2021 - 03.2022
Barista
Starbucks
07.2019 - 12.2021
Northwest School of The Arts
High School Diploma
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