Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Cori Sellner

Severna Park,MD

Summary

Hard-working individual with experience in leading teams to success. Ready to apply knowledge and strengths to any challenge.

Overview

9
9
years of professional experience

Work History

Assistant Manager/ Shift Supervisor

Dunkin' Donuts
10.2019 - 01.2025
  • Memorize and take orders with accuracy
  • Prepare food
  • Customer service - anticipate and understand guests' needs as well as handling any customer complaints•
  • Maintain an efficient workflow by restocking supplies as needed throughout the day
  • Utilize resources and available information to troubleshoot when equipment errors occur
  • Fast-paced environment
  • Exceed company sales and drive-thru time goals
  • Demonstrate ability to manage a team of employees and ensure successful shift operations
  • Create successful shift plans to achieve shift efficiency
  • Participate in leadership meetings to develop new policies and procedures
  • Cultivated and maintained work culture through team building and positive interactions
  • Enforce safety and sanitation regulations•
  • Count and balance cash drawer at the beginning and end of each shift
  • Kept up-to-date on new products, services, promotions, and pricing structures
  • Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks
  • Answer customer phone calls and appropriately addressed questions and complaints
  • Train new employees in job duties, safety protocols, policies and procedures

Barista / Cashier

The Coffeehouse
10.2022 - 05.2023
  • Welcomed customers and answered questions regarding menu items and preparation methods
  • Worked with management to create new menu items
  • Take inventory weekly / monitored delivery
  • Key holder - in charge of both opening and closing the store
  • Create organizational tools (i.e., waste list, inventory list) to manage the store, as well as new tasks to keep up with health and safety regulations
  • Oversee and execute effective communication between baristas and kitchen staff to ensure that food and beverage offerings are fresh, labeled appropriately, and kept well stocked
  • Handle any customer complaints and resolve the issue
  • Operated cash registers and handled cash and card transactions
  • Trained incoming staff members on proper operation of brewing equipment and drink recipes
  • Built strong relationships with regulars and new customers by providing friendly, personalized service
  • Worked with the owner's other business (restaurant) as a server when needed

Mobile Petting Zoo Attendant

Cowboy Barry and Dandy
Hanover, MD
08.2015 - 10.2015
  • Temp/seasonal job
  • Clean animals
  • Load animals into truck
  • Set up and pack up petting zoo
  • Supervise petting zoo
  • Walk horses

Education

High school diploma -

Meade High School
Fort Meade, MD
05.2022

Skills

  • Cashiering/POS
  • Customer Service
  • Shift Management
  • Organizational Skills
  • Problem solving
  • Stocking
  • Inventory Counts
  • Multitasking
  • Interpersonal skills
  • Employee Training
  • Effective Communication
  • Barista Experience
  • Creative Thinking
  • Sales
  • Typing
  • Working Under Pressure

Accomplishments

• Started as regular crew member at Hanover Dunkin and worked my way up to assistant manager

• Recognized for my hard work and contribution by my references

References

* Becky Spann (Assistant Manager, Dunkin, Arnold MD) - 4435343896

Sam Rhodes (Store Manager, Dunkin, Arnold MD) - 7573768379 / samrhodesdd@gmail.com

Asim (Store Manager, Dunkin, Hanover MD) - 4434583661

Timeline

Barista / Cashier

The Coffeehouse
10.2022 - 05.2023

Assistant Manager/ Shift Supervisor

Dunkin' Donuts
10.2019 - 01.2025

Mobile Petting Zoo Attendant

Cowboy Barry and Dandy
08.2015 - 10.2015

High school diploma -

Meade High School
Cori Sellner