Cori Sellner
Severna Park,MD
Summary
Hard-working individual with experience in leading teams to success. Ready to apply knowledge and strengths to any challenge.
Overview
9
9
years of professional experience
Work History
Assistant Manager/ Shift Supervisor
Dunkin' Donuts
10.2019 - 01.2025
- Memorize and take orders with accuracy
- Prepare food
- Customer service - anticipate and understand guests' needs as well as handling any customer complaints•
- Maintain an efficient workflow by restocking supplies as needed throughout the day
- Utilize resources and available information to troubleshoot when equipment errors occur
- Fast-paced environment
- Exceed company sales and drive-thru time goals
- Demonstrate ability to manage a team of employees and ensure successful shift operations
- Create successful shift plans to achieve shift efficiency
- Participate in leadership meetings to develop new policies and procedures
- Cultivated and maintained work culture through team building and positive interactions
- Enforce safety and sanitation regulations•
- Count and balance cash drawer at the beginning and end of each shift
- Kept up-to-date on new products, services, promotions, and pricing structures
- Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks
- Answer customer phone calls and appropriately addressed questions and complaints
- Train new employees in job duties, safety protocols, policies and procedures
Barista / Cashier
The Coffeehouse
10.2022 - 05.2023
- Welcomed customers and answered questions regarding menu items and preparation methods
- Worked with management to create new menu items
- Take inventory weekly / monitored delivery
- Key holder - in charge of both opening and closing the store
- Create organizational tools (i.e., waste list, inventory list) to manage the store, as well as new tasks to keep up with health and safety regulations
- Oversee and execute effective communication between baristas and kitchen staff to ensure that food and beverage offerings are fresh, labeled appropriately, and kept well stocked
- Handle any customer complaints and resolve the issue
- Operated cash registers and handled cash and card transactions
- Trained incoming staff members on proper operation of brewing equipment and drink recipes
- Built strong relationships with regulars and new customers by providing friendly, personalized service
- Worked with the owner's other business (restaurant) as a server when needed
Mobile Petting Zoo Attendant
Cowboy Barry and Dandy
Hanover, MD
08.2015 - 10.2015
- Temp/seasonal job
- Clean animals
- Load animals into truck
- Set up and pack up petting zoo
- Supervise petting zoo
- Walk horses
Education
High school diploma -
Meade High School
Fort Meade, MD05.2022
Skills
- Cashiering/POS
- Customer Service
- Shift Management
- Organizational Skills
- Problem solving
- Stocking
- Inventory Counts
- Multitasking
- Interpersonal skills
- Employee Training
- Effective Communication
- Barista Experience
- Creative Thinking
- Sales
- Typing
- Working Under Pressure
Accomplishments
• Started as regular crew member at Hanover Dunkin and worked my way up to assistant manager
• Recognized for my hard work and contribution by my references
References
* Becky Spann (Assistant Manager, Dunkin, Arnold MD) - 4435343896
Sam Rhodes (Store Manager, Dunkin, Arnold MD) - 7573768379 / samrhodesdd@gmail.com
Asim (Store Manager, Dunkin, Hanover MD) - 4434583661
Timeline
Barista / Cashier
The Coffeehouse
10.2022 - 05.2023
Assistant Manager/ Shift Supervisor
Dunkin' Donuts
10.2019 - 01.2025
Mobile Petting Zoo Attendant
Cowboy Barry and Dandy
08.2015 - 10.2015
High school diploma -
Meade High School