Open To Work
Mireya Viveros
Waukegan
Summary
A committed individual who works well in a collaborate environment, and thrives on completing tasks, thoroughly and effectively until all goals are met.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Waukegan
2025.08 - Current
- Supervised daily operations and ensured efficient workflow among team members.
- Managed inventory levels and coordinated stock replenishment for peak hours.
- Ensured compliance with health and safety regulations during shifts.
- Resolved customer concerns promptly to maintain high satisfaction levels.
- Collaborated with management to implement promotional initiatives within the store.
- Monitored employee performance and provided constructive feedback regularly.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Monitored staff performance to ensure quality standards were met.
- Conducted weekly inventory of supplies, equipment, and food items.
- Trained new baristas on beverage preparation and customer service protocols.
- Recommended opportunities for growth and advancement to motivate employees.
Barista
Starbucks
Waukegan
2023.08 - 2025.08
- Provided exceptional customer service by taking and preparing customized drink orders according to Starbucks standards
- Consistently maintained a clean and organized work environment, ensuring compliance with health and safety regulations
- Efficiently operated espresso machines, blenders, and other equipment to prepare high-quality beverages in a fast-paced setting
- Demonstrated strong knowledge of Starbucks menu items, ingredients, and preparation methods to assist customers with their selections
- Managed cash transactions accurately and efficiently while upholding cash handling procedures
- Adhered to company policies and procedures regarding food handling, sanitation, and quality control at all times
- Participated in ongoing training sessions to stay updated on new products, promotions, and company initiatives
- Maintained inventory levels by restocking supplies as needed and communicating inventory needs to management
- Assisted in the setup of promotional displays or seasonal decorations as directed by store management
- Collaborated with team members to ensure smooth workflow during peak hours, contributing to overall customer satisfaction
Sales Associate
Macy's
Gurnee
2023.02 - 2023.06
- Processed customer transactions
- Responsible for resolving all customer complaints
- Handled returns and exchanges
- Helped ensure customer satisfaction
- Greeted customers in a friendly manner
- Assisted an average of 20 customers per day
- Answered customer questions
- Communicated with customers over the phone
Sales Associate
Aeropostale
Gurnee
2022.07 - 2022.12
- Worked in sales, selling clothes such as jeans
- Entered customer information into the computer such as their email
- Offered knowledge about clothes
- Greeted customers with the days deals
- Completed in-store purchases
- Handled in-store returns
- Provided a quick and exceptional customer experience
- Assisted customers with locating items
- Handled returns and exchanges
- Restocked shelves
- Kept store clean
- Answered customer questions
Education
High school diploma -
Waukegan High School
Waukegan, ILSkills
- Organizational Skills
- Quick and Efficient Learner
- POS systems
- Cash Handling
- Upselling
- Cooperative Team Member
- POS Merchandising
- Cashiering
- Detailed Oriented
- Retail Sales
- Reliable and Dependable
- Microsoft Office Experience
- Customer Service
- Multitasker
- Team supervision
- Inventory management
- Staff training
- Staff supervision
Certification
- Food Handler Certification
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
- English, Expert
- Spanish, Expert
Work Preference
Job Search Status
Open to workSalary Range
$45000/yr - $200000/yrTimeline
Shift Supervisor
Starbucks
2025.08 - Current
Barista
Starbucks
2023.08 - 2025.08
Sales Associate
Macy's
2023.02 - 2023.06
Sales Associate
Aeropostale
2022.07 - 2022.12
High school diploma -
Waukegan High School