Summary
Overview
Work History
Education
Skills
Timeline
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Coriana Winston

Summary

Experienced professional with a strong customer service and data entry background. Proven to exceed expectations and produce results with integrity. Enhances customer experiences by employing service oriented behaviors, understanding customer desires and providing customized solutions. Uses independent decision making skills

Overview

4
4
years of professional experience

Work History

Medical Assistant

UTMB
06.2022 - Current
  • Performed medical records management, including filing, organizing and scanning documents
  • Collected and documented patient medical information such as blood pressure and weight
  • Scheduled appointments, went over medication and allergy history
  • Directed patients for teaching and surgeries and prepared them for any examinations
  • Documented all patient calls, vital signs and health history for patients in clinic and hospital environment
  • Called pharmacies and spoke with the access center
  • Returned patient calls, refilled medications

Corrections Customer Service officer

TDCJ
12.2020 - 06.2021
  • Effective interacted with staff, offenders, visitors and public to maintain security within the facility
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies
  • Documented prisoner identification, charges and inmate disturbance incidents
  • Answered all calls and routed them to the correct specialist
  • Communicated by phone and radios with the supervision and transfers to monitor compliance
  • Set up laptops and phones for all inmates and supervised calls

Customer service associate

Walmart
02.2020 - 09.2020
  • Handled customer service inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered constant flow of customer calls with minimal wait times
  • Updated account information to maintain customer records
  • Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns
  • Offering advice and assistance to customers, paying attention to special needs or wants
  • Clarified customer issues and determined root cause of problems to resolve, money orders, returns, paying bills or service complaints

Education

Diploma -

Texas City High School
05.2019

ADN-BSN -

Alvin Community College
08.2026

Skills

  • Active listening
  • Customer relations
  • Call center operations
  • Critical thinking
  • Direct patient care
  • Microsoft Office
  • Conflict resolution skills
  • Data entry
  • Customer Service
  • Patient Scheduling

Timeline

Medical Assistant

UTMB
06.2022 - Current

Corrections Customer Service officer

TDCJ
12.2020 - 06.2021

Customer service associate

Walmart
02.2020 - 09.2020

Diploma -

Texas City High School

ADN-BSN -

Alvin Community College

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Coriana Winston