CORIE Bickham
Program Manager
HOUSTON,Texas
Summary
Compassionate Human Services Case Manager with over 5 years of experience delivering tailored support to individuals and families. Bilingual in English and Swahili, demonstrating expertise in client needs assessment, personalized service planning, and resource connection. Proficient in crisis intervention, advocacy, and case coordination while collaborating effectively with interdisciplinary teams. Aiming to further empower clients in achieving their objectives and enhancing their quality of life.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Manager
Infinite Solutions Behavioral Services
Houston, Texas
07.2024 - Current
- Work alongside clinical teams to determine client needs, devise treatment solutions, and oversee client development.
- Continuously monitor program performance, assess outcomes, and make data-driven decisions for quality improvement.
- Represent the mental health center in the community, and build relationships with community organizations, schools, hospitals, and other entities.
- Communicate program goals, objectives, and progress to stakeholders, including leadership, clients, and funding entities.
Case Manager
Mary Magdalene Community Services
Stockton, California
11.2021 - 06.2024
- Participated in team meetings to discuss case management strategies for individual cases
- Educated clients on available community resources and how to access them effectively
- Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care
- Maintained clients' records by reviewing case notes and logging events and progress
- Created individualized service plans in collaboration with clients, families, and other professionals
- Implemented case management plans, provided assessments, and offered counseling and support
Coordinator Intake and Referrals
Family Resources and Referral
Stockton, California
07.2021 - 09.2022
- Communicated effectively with internal staff members as well as external vendors to resolve issues quickly and efficiently
- Worked with supervisors or project managers to develop schedules, monitor deadlines and coordinate resources
- Check in with patients regularly and evaluate and document their progress
- Consult and collaborate with other healthcare providers and specialists to set up clients appointments and treatment plans
- Educated patients about Dental health, and provided dental kits and educational books
Human Resources Manager
Lil Sproutlet Daycare LLC
Tracy, CA
06.2015 - 08.2019
- Resolved workplace issues in accordance with company policy and legal guidelines
- Recruited qualified candidates for various positions, including volunteers, teachers and, ensuring a high standard of care and education
- Developed training materials and provided orientation sessions to new hires
- Provide basic housekeeping duties including changing the beds, arranging children's supplies, restocking toilet supplies, vacuuming dusting, and rearranging the room after children leave for the day
- Manage employee compensation and benefits program, including salary, health insurance, and retirement plans
Education
Bachelor of Science - (B.A.) Psychology
California State University-Stanislaus
Turlock, CA, US12.2024
Associate in Arts (A.A.) - Communication Studies and Arts
San joaquin Delta College
Stockton, CA05.2020
High School Diploma -
Lincoln High School
Stockton, CA06.2015
Skills
- Crisis Intervention
- Resource Management
- Written and verbal communication
- Fundraising coordination
- Family Education
- Staff Management
- CPR/AED
- Data Analysis
- Care Coordination
- Community Outreach
- Program Development
- Family Education Programs
- Proficient in [Software]
- MS Office
Certification
- Safety Prevention Certification
- FIRST AID & CPR
References
References available upon request
Timeline
Program Manager
Infinite Solutions Behavioral Services
07.2024 - Current
Case Manager
Mary Magdalene Community Services
11.2021 - 06.2024
Coordinator Intake and Referrals
Family Resources and Referral
07.2021 - 09.2022
Human Resources Manager
Lil Sproutlet Daycare LLC
06.2015 - 08.2019
- Safety Prevention Certification
- FIRST AID & CPR
Bachelor of Science - (B.A.) Psychology
California State University-Stanislaus
Associate in Arts (A.A.) - Communication Studies and Arts
San joaquin Delta College
High School Diploma -
Lincoln High School
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