Results-driven Operations Manager with expertise in process improvement, team leadership, and customer service. Proven track record of enhancing operational efficiency and driving accountability among cross-functional teams.
Overview
19
19
years of professional experience
Work History
Operations Manager
River City Management Group
Memphis, TN
04.2019 - Current
Streamlined inventory management processes to reduce waste and enhance supply chain efficiency.
Implemented staff training programs to improve service quality and operational consistency.
Led cross-functional teams to optimize workflow across kitchen and front-of-house operations.
Oversaw facility maintenance projects to ensure a clean, safe, and visually appealing environment for guests at all times.
Enhanced employee retention by fostering a positive work environment and providing ongoing professional development opportunities.
Managing Partner
Brinker Internationl, Chili's Grill & Bar
Memphis, TN
01.2007 - 04.2019
Led strategic initiatives to enhance operational efficiency across multiple restaurant locations.
Developed and implemented training programs to elevate staff performance and customer service standards.
Oversaw financial management processes, ensuring budget adherence and maximizing profitability.
Cultivated partnerships with suppliers to optimize inventory management and reduce costs.
Mentored management team, fostering leadership skills and promoting a positive workplace culture.