Corie Hoffmann

• Implemented strategies to reduce outstanding balances and improve cash flow.
• Processed and reconciled accounts receivable transactions to ensure accurate financial reporting.
• Reviewed customer accounts for compliance with payment terms and identified trends in collections.
• Collaborated with cross-functional teams to resolve billing discrepancies efficiently.
• Increased customer satisfaction levels by promptly addressing inquiries regarding billing issues or adjustments needed on their accounts.
• Coordinated with external collections agencies when necessary, ensuring seamless handoff of delinquent accounts while protecting company interests at all times.
• Conducted periodic reviews of client credit limits, recommending adjustments based on payment history analysis and risk assessment factors.
• Developed strong relationships with clients, fostering open communication channels that facilitated timely payments on past-due balances.
• Enhanced cash flow through prompt follow-up on overdue invoices and regular communication with clients.
• Managed monthly reconciliation schedules for assigned accounts.
• Performed targeted collections on past due accounts aged over 60 days.

• Collaborated with Dignity Hospital on patient accounting department functions, operations and procedures
• Handled unresolved inquiries/issues, resolve customer/patient AR delinquencies
• Bill secondary claims, review credit balances, process refunds/adjustments and appeal submissions
• Work with Dignity Hospital and patient accounting department functions, operations and procedures

• Identify, anticipate and resolve provider payment issues to avoid rolling bad debt
• AR collections, secondary claims and appeal submissions
• Developed staff through new hire training, ongoing performance management, shadowing, and goal setting
• Assisted in the execution of special projects for management by conducting research and providing support.
• Ensured customer satisfaction through effective communication with customers, payers, and contract liaisons to maintain relationship stability
• Supported management in reviewing, researching, processing, adjusting, and auditing claims
• Managed accounts receivable collections, processed secondary claims, and submitted appeal documentation to ensure timely reimbursement.
• Work on special projects for management
• Utilized programs such as CPR+, Excel, External Payer sites

• Reconciled aged accounts and corrected billing errors.
• Reviewed credit balances and processed refunds, denials, short pays, and rebills to ensure accurate account management
• Conducted accounts receivable collections to recover outstanding debts
• Reconciled aged accounts, corrected billing errors and followed up with customers as needed
• Utilized I-emphasis, Excel, and external payer sites to streamline billing processes and enhance data accuracy

Directors List for Honor Roll