Corie Miller

• Acted as a liaison between patients and healthcare staff to ensure timely communication of information.
• Received patient inquiries or complaints and directed to appropriate medical staff members.
• Provided directions and information to patients and families, enhancing their clinic experience.
• Coordinated with other departments to ensure that patient care was properly addressed.
• Verified demographics and insurance information to register patients in computer system.
• Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
• Processed incoming calls from patients seeking advice or assistance related to their healthcare needs.
• Explained policies, procedures and services to patients.
• Verified patients' insurance and payment methods during admissions or check-in processes.
• Assisted in providing a positive patient experience by attending to their needs and inquiries promptly.
• Scheduled appointments for follow-up visits with physicians or specialists as required.
• Obtained necessary signatures for privacy laws and consent for treatment.
• Organized and maintained records by updating and obtaining both personal and financial information from patients.
• Applied HIPAA privacy and security regulations while handling patient information.
• Organized timely and accurate referrals to help patients obtain health care services and access available resources.
• Facilitated patient registration, verifying all required documentation is collected and filed properly.
• Greeted and welcomed patients, family members, and visitors to the clinic
• Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
• Communicated financial obligations to patients and collected fees at time of service.
• Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
• Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
• Provided information on medical treatments, procedures, and services available at the clinic
• Performed clerical duties such as filing paperwork and updating patient files in the electronic health record system.
• Handled high volume of incoming calls, providing exceptional customer service to patients and families.
• Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
• Collaborated with clinical and administrative staff to meet patient needs.
• Completed day-to-day duties accurately and efficiently.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Maintained communication and transparency with governing boards, department heads and medical staff.
• Checked entire office and waiting areas regularly to provide clean and organized surroundings.
• Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
• Reviewed monthly financial statements for accuracy and completeness before submitting them for audit purposes.
• Created and maintained electronic record management (EMR) systems to store data and develop reports.
• Managed vendor relationships for supplies and services related to the practice.
• Directed, supervised and evaluated medical, clerical or maintenance personnel.
• Communicated with patients with compassion while keeping medical information private.
• Monitored compliance with HIPAA regulations concerning patient privacy rights.
• Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
• Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
• Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Coordinated staff recruitment, training, and scheduling activities.
• Developed and implemented new patient registration processes to streamline workflow.
• Ensured compliance with relevant state laws governing healthcare practices.
• Supported entire practice's staff, which boosted efficiency and improved overall process flow.
• Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
• Explained policies, procedures and services to patients.
• Provided leadership and guidance to the medical team in order to meet goals and objectives.
• Coordinated work activities and scheduling of medical, nursing and physical plant staff.
• Assisted with development of regulatory compliance systems.
• Mentored and coached interns and newly hired team members on office procedures and computer systems.
• Complied with OSHA and HIPAA regulations.
• Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
• Motivated staff by offering direction and providing constructive feedback.
• Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
• Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
• Completed day-to-day duties accurately and efficiently.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Managed inventory and supplies to ensure materials were available when needed.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Assisted with customer requests and answered questions to improve satisfaction.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Scheduled cleanings and dental appointments for patients using appointment software.
• Managed patient accounts receivable ensuring timely payment of outstanding balances due on accounts.
• Verified patient information to ensure accuracy of records.
• Communicated with patients with compassion while keeping medical information private.
• Resolved billing issues with insurance companies in a timely manner.
• Provided administrative support to dental staff including filing and data entry.
• Answered phone calls, scheduled appointments and verified patient insurance coverage.
• Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
• Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
• Answered and managed incoming calls and emails.
• Provided excellent customer service by responding promptly to inquiries via telephone, email or in person.
• Collected payments from patients and arranged payment schedules.
• Answered telephones and directed calls to appropriate medical or adminstrative staff.
• Performed basic bookkeeping tasks such as balancing cash drawers and preparing bank deposits.
• Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
• Greeted patients, determined purpose of visit and directed to appropriate staff.
• Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Arranged documents for insurance claims.
• Updated patient records regularly following each visit or procedure performed.
• Verified, updated and entered patient information into system.
• Collected payments from patients for services rendered.
• Greeted and welcomed patients in a friendly and professional manner.
• Scheduled and confirmed patient appointments and consultations.
• Performed clerical duties such as photocopying, faxing, scanning and mailing documents when necessary.
• Assisted in maintaining an organized front desk area at all times.
• Processed credit card transactions for payment of services rendered.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Assisted with customer requests and answered questions to improve satisfaction.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Oversaw training, promotional plans and open relations to keep

employees at all levels satisfied and productive.

●● Directed operations at 8 locations with more than 14 total staff.

Produced weekly, and monthly reports which outlined client data and

informantion, and employee productivity.

●01/2020 - 11/2020

Steve's Truck & Equipment, Inc - Office Manager

Scottsbluff, NE

● Developed and updated operational policies and procedures.

Resolved customer complaints and adjusted policies to meet changing

needs.

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Established and enforced clear goals to keep employees working

collaboratively.

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● Provided ongoing training to address staff needs.

● Complied with company policies, objectives and communication goals.

Identified and corrected performance and personnel issues to reduce

impact to business operations.

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Maintained operating schedules to provide effective coverage for key

areas and achieve objectives.

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Coached and mentored 14 staff members through constructive feedback

to develop long-term career goals.

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● Conducted employee evaluations and reviews.

Realigned workflows with changing business demands by evaluating

processes and employee strengths.

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Addressed problems head-on and worked with customers, personnel

and supervisors to resolve concerns.

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Handled personnel hiring, performance evaluations and disciplinary

actions.

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Maintained and verified records of time, materials, expenditures and

crew activities.

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Enforced strict safety rules and regulations to protect workers and

minimize company liability.

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Made the daily schedules for each employee so they knew which clients

and which regions they were screening for the day.

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Monitored daily tasks such as drug collections, daily client notes, proper forms filed