Rosanna Vitale
Jersey City
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
25
25
years of professional experience
Work History
Administrative Patient Liaison Christ Hospital Service Excellence
CarePoint Health Christ Hospital
01.2023 - 01.2025
- Served as the primary point of contact between patients, families, and hospital administration, ensuring clear communication and a smooth healthcare experience.
- Addressed patient concerns, complaints, and grievances, resolving issues related to billing, insurance, scheduling, and hospital policies while ensuring patient satisfaction and adherence to regulations.
- Managed the Volunteer Department, overseeing volunteer coordination, scheduling, and ensuring effective integration within hospital operations to enhance patient support services.
- Conducted monthly orientations for new employees, providing essential training on hospital policies, patient rights, and administrative procedures.
- Performed regular patient rounds, actively engaging with patients to assess their needs, address concerns, and improve their overall hospital experience.
- Coordinated with various hospital departments, including nursing, billing, and medical records, to facilitate seamless patient care and administrative processes.
- Provided guidance on hospital policies, patient rights, and regulatory procedures, ensuring patients and families received accurate information and support.
- Advocated for patients by assisting with administrative navigation, streamlining processes, and enhancing overall patient satisfaction.
Environmental Service Lead Attendant
Environmental Service
01.2007 - 01.2023
- Managed bed dispatch operations, overseeing patient room assignments and coordinating with hospital departments to ensure efficient bed availability.
- Created and maintained the monthly work schedule for the Environmental Services team, adjusting assignments and contacting employees to cover shifts as needed.
- Performed clerical duties, including filing, handling paperwork, and answering phone calls to support daily department operations.
- Conducted routine rounds throughout hospital floors to ensure housekeeping tasks were completed to the highest standards, proactively addressing any issues.
- Provided hands-on assistance when necessary, supporting staff and maintaining a clean, safe, and sanitary hospital environment.
- Engaged with patients and hospital staff to address housekeeping-related concerns, ensuring a comfortable and satisfactory experience for all.
Environmental Service
Environmental Service
01.2000 - 01.2007
- Cleaned and sanitized patient rooms, ensuring all areas were consistently disinfected to maintain a safe and sterile environment.
- Followed strict protocols for cleaning isolation rooms, operating rooms, and special contact precaution rooms to prevent cross-contamination and maintain hospital hygiene standards.
- Properly handled and disposed of hazardous materials, including needles and other medical waste, in compliance with safety regulations and hospital policies.
- Managed the secure disposal of confidential paperwork, ensuring compliance with HIPAA regulations to protect patient privacy and sensitive information.
- Worked collaboratively with hospital staff to maintain a clean, safe, and welcoming environment for patients, visitors, and healthcare professionals.
Education
High School Diploma -
Jersey CitySkills
- Appointment scheduling
- Healthcare
- Data entry proficiency
- Registration management
- Customer Service
- HIPPA Compliance
- Verbal and Written Communication
- Team Leadership
- Team Collaboration
LANGUAGES
English
Spanish
Italian
Timeline
Administrative Patient Liaison Christ Hospital Service Excellence
CarePoint Health Christ Hospital
01.2023 - 01.2025
Environmental Service Lead Attendant
Environmental Service
01.2007 - 01.2023
Environmental Service
Environmental Service
01.2000 - 01.2007