Corina Carbajal
San Angelo
Summary
Dynamic BDC Manager with extensive experience in performance evaluation and organizational skills. Successfully implemented training programs that improved staff efficiency and client satisfaction, driving measurable sales growth and fostering a positive team culture.
Overview
15
15
years of professional experience
Work History
BDC Manager
Mitchell AutoGroup
San Angelo, TX
11.2017 - Current
- Led BDC team to enhance customer engagement strategies, increasing lead conversion rates.
- Implemented training programs for staff, improving overall performance and service efficiency.
- Analyzed customer feedback to refine communication protocols, enhancing client satisfaction.
- Developed and monitored key performance indicators to assess departmental success and areas for improvement.
- Conducted regular team meetings to discuss goals, share best practices, and motivate staff towards targets.
- Managed CRM systems effectively to ensure accurate tracking of leads and follow-up activities.
- Helped team achieve goals to boost sales and build morale.
- Logged customer comments in dealer management system for follow-up.
- Optimized lead management processes to ensure timely follow-ups and increased conversion rates.
- Evaluated and monitored BDC performance regularly against established benchmarks, implementing corrective actions when necessary to ensure goal attainment.
- Reduced staff turnover rates through effective hiring practices focused on selecting candidates well-suited for the demands of the BDC manager role.
- Conducted calling blitzes for select customer demographics to support marketing initiatives.
- Trained team to answer incoming phone calls and schedule appointments for sales team.
- Confirmed scheduled appointments to reduce chances of potential buyer no shows.
- Streamlined BDC operations by identifying inefficiencies, implementing process improvements, and reducing response times.
BDC Training Consultant
Owner Connect
Chicago, IL
12.2015 - 11.2017
- Designed and delivered customized training programs to enhance employee performance.
- Developed instructional materials utilizing industry best practices for effective learning outcomes.
- Conducted needs assessments to identify skill gaps and training requirements for diverse teams.
- Facilitated workshops and seminars, promoting engagement and knowledge retention among participants.
- Evaluated training effectiveness through feedback sessions, improving program content continuously.
- Mentored junior consultants, fostering professional growth and enhancing team capabilities.
- Assessed the effectiveness of training initiatives through regular monitoring and evaluation, refining content as needed to maximize impact.
- Provided constructive feedback on participant performance during workshops, enabling attendees to refine their skills effectively postsession.
- Coordinated logistics of and delivering training to up to 10 personnel.
BDC Manager
Lithia Inc
San Angelo, TX
10.2011 - 12.2015
- Engaged with internet customers and scheduled appointments electronically for added customer convenience.
- Increased sales leads by implementing targeted marketing campaigns and strategic outreach efforts.
- Generated promotional letters, postcards and emails to encourage customers to visit dealership.
- Implemented data-driven decision-making practices, utilizing key performance indicators to guide strategic planning efforts for the BDC department.
- Established a positive workplace culture by fostering open communication, setting clear expectations, and recognizing employee achievements.
- Boosted employee morale by prioritizing professional development opportunities and promoting a supportive work environment.
- Incorporated scripts to encourage uniform communication when scheduling sales and service appointments.
- Posted appointments on internal board to notify sales department.
- Enhanced customer retention through exceptional communication, attentive follow-up, and personalized service.
- Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
- Improved team productivity by developing comprehensive training programs, monitoring performance metrics, and providing ongoing feedback.
- Offered incentives to reschedule no-show and canceled appointments.
Education
High School Diploma -
Central Highl School
San Angelo, TX05-2002
Skills
- Market strategies
- Prestigious Phone Etiquette
- Performance evaluation
- Marketing plans
- Sales coaching
- Multiple CRM softwares
- Traffic generation
- Internet sales management
- Multitasking Abilities
- Organizational skills
- Team leadership
- Effective communication
Timeline
BDC Manager
Mitchell AutoGroup
11.2017 - Current
BDC Training Consultant
Owner Connect
12.2015 - 11.2017
BDC Manager
Lithia Inc
10.2011 - 12.2015
High School Diploma -
Central Highl School