CORINA JAMES
Grand Prairie,TX
Summary
Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
8
8
years of professional experience
Work History
Patient Care Advocate
Cigna- Chime solutions
Dallas, Texas
07.2022 - Current
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Helped patients understand care, coverage and payment responsibilities and rights.
- Managed database of patient information and frequently used computerized systems to track details.
- Gathered and analyzed patient information to determine special program eligibility.
- Worked with patients to appeal insurance decisions and coordinated with providers to resolve problems.
- Analyzed accuracy and completeness of patient documents such as insurance claims, medical bills and legal paperwork.
- Documented patient activities, problems with coverage and hospital actions.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Obtained informed consent and payment documentation from patients and filed in system.
- Explained policies, procedures and services to patients.
Social Media Marketer and Reception
IBrowrehab
Dallas, TX
09.2020 - Current
- Contributes to marketing strategy by leveraging social media to identify and acquire customers
- Obtains market share by developing social media marketing plans and programs for each product and directing promotional support
- Maintains online relations with customers by organizing and developing specific customer- relations programs
- Provides short- and long-term market forecasts and reports by directing market research collection, analysis, and interpretation of market data
- Develops new approaches for market development, acquiring and analyzing data, and consulting with internal and external sources
- Maintains research database by identifying and assembling marketing information
- Provides marketing information by answering questions and requests
- Maintains social media marketing staff by recruiting, selecting, orienting, and training employees
- Maintains social media marketing staff job results by counseling and disciplining employees; and planning, monitoring, and appraising job results
- Completes social media marketing department operational requirements by scheduling and assigning employees and following up on work results.
Phone Interviewer
Bryan, TX
10.2018 - 11.2019
- Conducted outbound market research interviews for various clients across a range of sectors and topics
- Received direct contact with a range of audiences including the general public and businesses
- Accurately captured respondent responses
- Occasional data entry tasks
- Worked from a scripted questionnaire, and was required to follow questions on screen and input the respondent’s comments in real time whilst ensuring the conversation remains on track
- Worked to clearly defined targets and deadlines
- Performance was continuously measured and reviewed with the support of training as required
- Computer literacy skills were essential as I was required to use Microsoft Word and Excel as well as other data capture software
- Experience in customer service, sales, research, administration.
Education
High School Diploma -
College Station High School
05.2015
Skills
- Inventory (Less than 1 year)
- Stocking
- Typing
- Customer Service
- Clerical
- Organized and Efficient
- Attention to Detail
- Punctual and Hardworking
- Registration and Scheduling
- Resolving Problems
- Organized and Detail-Oriented
Additional Information
- CERTIFICATIONS AND LICENSES , N/a
Timeline
Patient Care Advocate
Cigna- Chime solutions
07.2022 - Current
Social Media Marketer and Reception
IBrowrehab
09.2020 - Current
Phone Interviewer
10.2018 - 11.2019
High School Diploma -
College Station High School