CORINA LOZANO
Anthony
Summary
Bilingual Customer Service Representative with two years of experience handling high call volumes and maintaining a 96% quality assurance score. Expertise in clear documentation and compliance, coupled with the ability to convey complex information simply. Experienced in account management, conflict resolution, and providing technical support through Microsoft Teams, Outlook, and various virtual systems.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
EVERISE
Anthony
11.2023 - 05.2026
- MANAGED CUSTOMER ACCOUNTS & BILLING
- OPENED/UPDATED SERVICE REQUEST
- Supported troubleshooting for outage and technical issues, enhancing customer satisfaction and service reliability.
- SUPPORTED BILINGUAL(EN/ES)
- Participated in Microsoft Teams chats to collaborate with team members and address concerns.
- Handled 20+ inbound and outbound customer calls daily, ensuring timely resolution of inquiries and concerns.
- HANDLED 20 + CALLS/DAY (OFTEN 30-40+ ON HIGH PEAK)
- MAINTAINED 96% QA
Coach
Gadsden ISD
Anthony
2020 - 2025
- Designed practice plans to improve team skills and performance outcomes.
- Coordinated game strategies to maximize player strengths and teamwork.
- Organized community outreach programs to foster school spirit and support.
- Facilitated communication between parents and the coaching staff regarding player progress.
- Mentored and encouraged youth to develop strong work ethic by being positive a positive role model and regularly practicing skills.
- Established culture of sportsmanship, cooperation, and responsibility among athletes and coaching staff.
Assembly Line Worker
Becton Dickinson
El Paso
2020 - 04.2023
- Operated assembly line machinery according to safety and quality standards.
- Inspected products for defects and ensured compliance with specifications.
- Collaborated with team members to optimize production flow and minimize downtime.
- Adjusted machine settings to align with production requirements and ensure quality output.
- Maintained clean and organized workspace to enhance safety and support efficient operations.
Youth Care Worker
Southwest Key Program
Canutillo
2014 - 2019
- Supervised daily activities, ensuring safety and stability for youth in care.
- Facilitated group discussions to enhance conflict resolution skills and foster teamwork.
- Monitored behavior and provided tailored support to youth during counseling sessions.
- Assisted in developing individualized care plans based on youth needs.
- Collaborated with staff to implement recreational and educational programs.
- Documented daily observations and incidents in youth progress reports.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
Childcare Provider
Children Youth & Families, CYFD
Anthony
2003 - 2014
- Supervised daily activities, ensuring safety and nurturing environment for children.
- Planned and implemented educational activities that actively promoted child development.
- Monitored children's behavior, providing guidance to encourage positive interactions among peers.
- Communicated regularly with parents about children's progress and needs.
- Assisted with meal preparation and ensured nutritional guidelines were followed.
Assembly Line Worker
Hoovers
Canutillo
2002 - 2003
- Operated assembly line machinery, ensuring adherence to safety and quality standards to maintain production integrity.
- Inspected products for defects and ensured compliance with specifications.
- Adjusted machine settings based on production requirements and specifications.
- Followed detailed work instructions to assemble medical devices accurately.
- Trained new employees on assembly line procedures and safety protocols to enhance team competency and compliance.
- Reported equipment malfunctions to supervisors, facilitating prompt resolution and minimizing production downtime.
Education
Certificate - PHLEBOTOMY PROGRAM
Penn Foster College
Scottsdale, AZ08-2025
VOCATIONAL - Physical Therapy
JOB CORPS
El Paso, TX01-2002
High School Diploma -
GADSDEN HIGH SCHOOL
Anthony, NM05-2001
Skills
- Customer service
- Bilingual communication
- Team collaboration
- Conflict resolution
- Microsoft Office
- Video conferencing
- Patient care
- Health regulations
- Phlebotomy techniques
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
EVERISE
11.2023 - 05.2026
Coach
Gadsden ISD
2020 - 2025
Assembly Line Worker
Becton Dickinson
2020 - 04.2023
Youth Care Worker
Southwest Key Program
2014 - 2019
Childcare Provider
Children Youth & Families, CYFD
2003 - 2014
Assembly Line Worker
Hoovers
2002 - 2003
Certificate - PHLEBOTOMY PROGRAM
Penn Foster College
VOCATIONAL - Physical Therapy
JOB CORPS
High School Diploma -
GADSDEN HIGH SCHOOL