Corina Tosta
Miami,FL
Summary
Healthcare operations professional with 5+ years of progressive experience in medical center administration, practice operations, patient experience, quality performance, and team leadership. Experienced in overseeing clinical operations, supporting providers and high-performing teams, improving patient engagement, and managing key clinical and operational metrics. Business Administration graduate with a completed Healthcare Administration Professional certification and strong experience in value-based care and Medicare-focused environments. Proven ability to optimize workflows, resolve complex patient and insurance concerns, and maintain regulatory and operational compliance.
Overview
6
6
years of professional experience
Work History
Center Administrator
Conviva Care Solutions
Miami, Florida
01.2025 - Current
- Led daily operations of senior primary care center, enhancing clinical and administrative functions for efficient, patient-centered care delivery.
- Oversaw team performance, staffing workflows, productivity, and compliance with company policies and operational standards.
- Ensured compliance with HIPAA, OSHA, ADA, and organizational policies, overseeing center licenses, permits, certifications, and regulatory documentation to maintain operational readiness.
- Effectively addressed patient concerns and insurance grievances with empathy and professionalism, resolving issues and transforming challenging interactions into positive experiences while maintaining patient satisfaction and trust.
- Analyze operational and clinical data to identify trends, data-quality issues, and opportunities for improvement.
- Support staff development, accountability, coaching, and performance management while fostering a results-driven team environment.
- Developed and implemented administrative procedures to improve operational efficiency.
- Monitored budget expenses for the center, ensuring accuracy of financial records.
- Managed payroll processing for all employees in a timely manner using appropriate software applications.
- Scheduled maintenance appointments to keep equipment functioning properly.
- Assisted with hiring new staff members, conducting interviews and providing orientation materials.
Center Administrator
Clinical Care Medical Centers
Miami, FL
02.2022 - 01.2025
- Managed daily operations of healthcare center efficiently and effectively.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Conducted regular performance reviews with staff members to identify areas of improvement.
- Managed payroll processing for all employees in a timely manner.
- Processed invoices received from vendors accurately in order to pay bills on time.
- Ensured compliance with safety regulations by regularly inspecting facilities.
- Updated inventory records for office supplies and equipment.
Assistant Center Manager
Clinical Care Medical Center
Miami, FL
02.2021 - 02.2022
- Motivated and led team members to work together to achieve targets.
- Provided feedback to team members on their individual performance and assisted them in achieving goals set by the organization.
- Resolved escalated customer complaints in a timely manner.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Assisted in daily operations of clinical care services.
- Kept facility clean, safe, and well-organized to maximize productivity and provide a professional impression to all patrons.
Front Office Receptionist
Clinical Care Medical Center
Miami, FL
11.2020 - 02.2021
- Answered phone calls and directed inquiries to appropriate staff members.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
- Assisted patients with insurance verification and paperwork completion.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Opened and closed the office on time each day.
- Oversaw provider scheduling to maintain balanced and efficient calendars, optimizing patient flow, provider availability, and daily clinical operations.
Education
Health Care Administration Professional
MedCerts
06-2026
BBA -
Universidad Jose Antonio Paez
San Diego, Carabobo, Venezuela07-2017
Skills
- Healthcare Operations Management
- Medicare Advantage
- Medical Practice Administration
- Staff leadership
- Customer service
- Performance Metrics and KPI Reporting
- Insurance Verification
- Budgeting and resource allocation
- Referrals Management
- EMR systems: athenahealth, NextGen, eClinicalWorks (eCW)
- Microsoft Excel
- Conflict resolution
- Bilingual (English and Spanish)
Timeline
Center Administrator
Conviva Care Solutions
01.2025 - Current
Center Administrator
Clinical Care Medical Centers
02.2022 - 01.2025
Assistant Center Manager
Clinical Care Medical Center
02.2021 - 02.2022
Front Office Receptionist
Clinical Care Medical Center
11.2020 - 02.2021
Health Care Administration Professional
MedCerts
BBA -
Universidad Jose Antonio Paez