Customer Service Representative
Corina Vargas
Kech Inc
El Paso,TX
9
years of professional experience
2
Languages
Experienced customer service professional with a strong background in active listening, conflict resolution, and accurate data entry. Known for resolving billing, order, and service issues while maintaining calm, professional communication.
Work History
Customer Service Representative
1 Year 8 Months- Communicated clearly with customers through verbal and written channels to ensure understanding
- Practiced active listening techniques during customer interactions
- Demonstrated empathy and patience while assisting customers
- Resolved customer issues through effective problem-solving techniques, resulting in enhanced customer satisfaction
- Conflict resolution and de-escalation
- Positive, professional attitude
- Product and service knowledge
- Ability to handle complaints and difficult customers
- Following up and taking ownership of customer issues
- Time management and multitasking
- Participated in teamwork to enhance project outcomes
- Adaptability
- Teamwork
- Managed complaints and difficult customers by employing de-escalation tactics to maintain professional relationships
- Proficiency with CRM, phone, email, and chat systems
- Resolved billing, order, and service issues while maintaining professional communication.
- Responded to customer inquiries by phone and email with accurate, timely information.
Customer Service Representative
3 Months- documented customer-interaction updates and resolutions in CRM systems.
- Processed orders and account changes with meticulous attention to detail.
- Escalated complex concerns to appropriate teams and followed through on status updates.
- Supported customers with product information, policy clarification, and troubleshooting steps.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained accurate records, ensuring consistent data entry and case tracking.
- Adapted quickly to shifting priorities while delivering reliable service across daily workflows.
- Documented customer interactions, updates, and resolutions in CRM systems.
- Processed orders and account changes with strong attention to detail.
Restaurant General Manager
2 Years 1 Month- Directed daily restaurant operations to maintain service standards, food quality, and guest satisfaction.
- Managed scheduling, labor allocation, and shift coverage to support efficient front-of-house and back-of-house execution.
- Trained assistant managers and crew on POS procedures, safety standards, and service expectations.
- Monitored inventory levels, ordering processes, and waste controls to support cost-conscious operations.
- Resolved guest concerns and operational issues promptly to protect brand reputation and repeat business.
- Enforced sanitation, food safety, and compliance procedures across all restaurant functions.
- Reviewed sales, labor, and performance reports to guide daily decision-making and team accountability.
- Implemented workflow improvements to streamline service, reduce delays, and strengthen store consistency.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Team Leader
11 Months- Supervised crew members during shift operations, maintaining service speed, food quality, and guest satisfaction.
- Trained new team members on register procedures, drive-thru service, and sanitation standards.
- Coordinated opening and closing tasks, ensuring accurate cash handling, cleanup, and readiness for next shift.
- Monitored food safety, temperature logs, and cleanliness to support health and compliance standards.
- Resolved guest concerns promptly, maintaining professional service during high-volume periods.
- Managed station assignments to balance workload and support efficient kitchen and front-counter flow.
Customer Service Representative
8 Months- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across the the company.
- Developed support strategies for high-priority clients to address their specific needs.
- Resolved escalated customer issues, restoring customer confidence in commitment to service excellence.
- Maintained detailed records of customer interactions and transactions to ensure accurate documentation and follow-up.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Assistant General Manager
1 Year 8 Months- Managed daily restaurant operations, maintaining staffing, service standards, and cash controls.
- Coordinated shift schedules, labor coverage, and operational priorities to support smooth guest flow.
- Monitored inventory levels, ordering needs, and waste reduction efforts to maintain stock accuracy.
- Trained and coached crew members on service procedures, food safety, and productivity expectations.
- Resolved guest concerns promptly, reinforcing service quality and customer satisfaction.
- Evaluated sales trends and operational performance to identify opportunities for process improvement.
Education
High School Diploma
- Awarded TAFE
- Completed AP course in English AP & US Government
- Relevant Coursework: ACE & Security Services
Skills
Customer service
Call center experience
Data entry
Data management
Computer proficiency
Problem resolution
Complaint handling
Customer support
Computer literacy
Active listening
Issue resolution
Critical thinking
Issue resolution
Transaction handling
Accomplishments
- Attained the highest number of new credit accounts opened within a one-month timeframe.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Promoted products and encouraged customers to upgrade their existing product plans.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Kech Inc
2024.11 - 2026.07Read More
Customer Service Representative
Oveana Global Business Services
2023.01 - 2023.04Read More
Restaurant General Manager
Ampler Burger
2020.09 - 2022.10Read More
Team Leader
Jack in the Box
2019.10 - 2020.09Read More
Customer Service Representative
Alorica
2019.01 - 2019.09Read More
Assistant General Manager
Ampler Burger
2017.04 - 2018.12Read More
Eastlake High School
High School Diploma
Read More