Corine Hernandez
Visalia,CA
Summary
Dynamic Financial Center Manager at Bank of America with a proven track record in driving revenue growth and enhancing client retention through tailored financial advice. Skilled in operations management and team coaching, I excel in fostering strong relationships and implementing effective fraud prevention measures, ensuring compliance and optimizing resource utilization.
Overview
13
13
years of professional experience
Work History
Financial Center Manager
Bank of America
02.2014 - Current
- Boosted revenue growth by identifying new business opportunities and forging strategic partnerships.
- Implemented fraud prevention measures by regularly reviewing transaction activities for suspicious patterns.
- Conducted regular performance reviews for team members to assess progress against objectives while offering constructive feedback on areas requiring improvement.
- Drove cost reduction initiatives by optimizing resource utilization and implementing expense control measures.
- Managed risk effectively through strict compliance with corporate policies, procedures, and regulatory requirements.
- Increased client retention rates by delivering tailored financial advice and addressing individual needs promptly.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
Assistant Manager
Bank of America
05.2012 - 02.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Skills
- Team coaching
- Operations management
- Team development
- Document preparation
- Work delegation
- Relationship management
- Willing to learn
- Teamwork and collaboration
- Customer service
Timeline
Financial Center Manager
Bank of America
02.2014 - Current
Assistant Manager
Bank of America
05.2012 - 02.2014