Corine Rodriguez
Fresno,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
Fresno, CA
08.2024 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Cashier
Wal-Mart Supercenter
Fresno, CA
11.2023 - 08.2024
- Assisted customers with locating merchandise within the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Customer Service Cashier
WinCo Foods
Fresno, CA
08.2008 - 10.2023
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Provided excellent customer service by helping customers locate items they were looking for.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Education
Some College (No Degree) -
Fresno City College
Fresno, CASkills
- Complaint resolution
- Decision-making
- Customer service
- Reading comprehension
- Active listening
- Verbal and written communication
- Call center procedures
Timeline
Customer Service Representative
Internal Revenue Service, IRS
08.2024 - Current
Customer Service Cashier
Wal-Mart Supercenter
11.2023 - 08.2024
Customer Service Cashier
WinCo Foods
08.2008 - 10.2023
Some College (No Degree) -
Fresno City College
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