Corine Romero
Adkins
Summary
Dynamic professional with extensive experience in customer service and sales, notably as Head Cashier at Lowes Home Improvement. Proven ability to mentor teams and enhance productivity while optimizing CRM systems. Recognized for fostering positive customer relationships and implementing efficient inventory management strategies, driving sales growth and improving operational efficiency.
Overview
26
26
years of professional experience
Work History
Head Cashier
Lowes Home Improvment
12.2024 - 07.2025
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
BDC Representative and Sales
Cavender Buick GMC
10.2021 - 12.2023
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
Car Salesperson
Nissan of Boerne
10.2020 - 10.2021
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Car Salesperson
World Car Kia North
03.2019 - 09.2020
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Trained new sales staff members on company policies, procedures, and best practices in customer service delivery.
Drug GM Hourly Manager
HEB Grocery Store
05.1999 - 02.2019
- Fostered a positive work environment to improve team morale and productivity levels.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Optimized inventory management, implementing accurate forecasting methods to minimize stock discrepancies and prevent excess waste.
- Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.
Education
High School Diploma -
San Antonio College
San Antonio, TXSkills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Multi-tasking skill
- CRM System Knowledge
Timeline
Head Cashier
Lowes Home Improvment
12.2024 - 07.2025
BDC Representative and Sales
Cavender Buick GMC
10.2021 - 12.2023
Car Salesperson
Nissan of Boerne
10.2020 - 10.2021
Car Salesperson
World Car Kia North
03.2019 - 09.2020
Drug GM Hourly Manager
HEB Grocery Store
05.1999 - 02.2019
High School Diploma -
San Antonio College
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