Corinn A Raffel
Mechanicville,NY
Summary
Proven hospitality leader with a track record of enhancing customer satisfaction and boosting sales at Garden City Cafe'. Skilled in multitasking and team collaboration, excelled in fast-paced environments, ensuring top-notch service and operational efficiency. Strong customer service and property management abilities have significantly grown market share, demonstrating commitment to excellence and team success.
Overview
19
19
years of professional experience
Work History
Bartender/Server
Levy Restaurants-NYRA
Saratoga Springs, NY
03.2024 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server/ Bartender
Thirsty Owl Wine
Saratoga Springs, NY
03.2021 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
FOH Manager
Garden City Cafe'
Palm Beach Gardens, FL- Jupiter, FL
01.2014 - 09.2020
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Management
Loggerhead Fitness
Juno Beach, Fl
04.2005 - 06.2015
- Utilized property management software proficiently for efficient reservation management and accurate recordkeeping.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Increased sales revenue by developing and implementing effective sales strategies.
- Grew market share by identifying new opportunities for expansion and collaborating with cross-functional teams to capitalize on them.
Education
Real Estate License-Realtor - Real Estate
New York Real Estate
New York, NY10-2022
Real Estate License- Realtor - Real Estate
Fitzpatrick Real Estate
Palm Beach Gardens, FL03-2015
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Food service
- Hospitality service expertise
Timeline
Bartender/Server
Levy Restaurants-NYRA
03.2024 - 09.2024
Server/ Bartender
Thirsty Owl Wine
03.2021 - 06.2024
FOH Manager
Garden City Cafe'
01.2014 - 09.2020
Management
Loggerhead Fitness
04.2005 - 06.2015
Real Estate License-Realtor - Real Estate
New York Real Estate
Real Estate License- Realtor - Real Estate
Fitzpatrick Real Estate