Corinna Flanagan
Summary
Experienced eligibility professional with strong background in assessing and determining client eligibility for various programs. Skilled in data analysis, client interviews, and documentation management. Strong focus on team collaboration and achieving results, adaptable with changing needs. Reliable and efficient, consistently meeting deadlines and maintaining high standards in service delivery.
Overview
15
15
years of professional experience
Work History
Eligibility Worker II
County of San Bernardino
12.2019 - Current
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Processed and certified documents for accuracy and compliance with government regulations.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Interviewed applicants and explained scope of different available benefits.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
- Managed processing of financial assistance and food stamp benefits applications.
Intake Specialist
Maravilla Foundation for HEAP
03.2015 - 11.2019
- Cordially answer customer phone calls and advise callers on what programs may render the optimum benefit and assist them in the application process
- Collect and assess required documents submitted in efforts of making a recommendation to either Start, Continue, Cancel, or Change the status of a case
- Electronically prepare and maintain confidential client files and keep track of client appointments and any changes in organization policies
- Provide support to clients enrolled in the HEAP program answering any questions and concerns
- Entering claim into computer system to ensure timely and accurate processing
- Heavily responsible for tactfully resolving complaints between customers and utility companies
- Maintain familiarity with program institutions and regulations to determine program eligibility
Stylist
Precision 6 Haircutting
06.2010 - 03.2015
- Carefully manage appointment books, consultations, sales and balance budgets and inventory
- Cut, color and style clients' hair with precision and expertise
- Use various hair cutting tools including scissors, trimmers, clippers, razors and brushes
- Educate clients about products and self-maintenance for healthy hair
- Skillfully assess customer needs and offer advice about hair style and color options
- Maintain a clean and sanitized work station to comply with health code and provide exemplary guest service
Caregiver
Lovely Living
09.2009 - 06.2010
- Manage patient pay schedule and complete bill payments for patient and grocery shopping
- Change bed linens, prepared meals, assisted in bathing and clothing and administered oral medications under direction of patient healthcare professional
- Perform household duties and maintenance when caring for a person in an independent living arrangement
- Transport clients to appointments and complete any prescribed therapy or exercise
Education
Victor Valley Beauty School
01.2004
High School -
Victor Valley High School
01.2003
Skills
- Written and verbal communication
- Application processing
- Appointment scheduling
- Applicant interviews
- Data entry
- Income verification
- Time management
- Organizational skills
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Eligibility Worker II
County of San Bernardino
12.2019 - Current
Intake Specialist
Maravilla Foundation for HEAP
03.2015 - 11.2019
Stylist
Precision 6 Haircutting
06.2010 - 03.2015
Caregiver
Lovely Living
09.2009 - 06.2010
High School -
Victor Valley High School
Victor Valley Beauty School
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