Corinne CARMONA
Dover,DE
Summary
Dedicated Health Administrative Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Maximus Prime Sports
El Paso, TX
11.2023 - Current
- Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
- Processed enrollments for new Medicare members according to established procedures and guidelines.
- Identified potential fraud cases involving Medicare beneficiaries.
- Provided beneficiaries with information about plan benefits and eligibility determinations.
- Assisted customers in navigating the Medicare website, helping them to find the resources they needed.
Medical Assistant
Southwest Urgent Care
El Paso, TX
01.2023 - 02.2023
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Administered medications under physician's supervision.
- Escorted patients to examination rooms and prepared for physician exams.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Coordinator
EmployBridge
El Paso, TX
07.2019 - 02.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Maintained strong call control and quickly worked through scripts to address problems.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Implemented additional services to maintain exceptional client service ratings.
- Reviewed files, records and other obtained documents to respond to customer requests.
Education
Associate of Applied Science - Health Administrative Assistant
Southwest University At El Paso
El Paso, TX06-2024
Associate of Applied Science - Medical Assisting
Southwest University At El Paso
El Paso, TX06-2023
Skills
- Documentation Procedures Expert
- HIPAA Compliance
- Appointment Scheduling
- Examination Preparation
- Critical Thinking
- Medication Administration
- Treatment Room Preparation
Timeline
Customer Service Representative
Maximus Prime Sports
11.2023 - Current
Medical Assistant
Southwest Urgent Care
01.2023 - 02.2023
Coordinator
EmployBridge
07.2019 - 02.2023
Associate of Applied Science - Health Administrative Assistant
Southwest University At El Paso
Associate of Applied Science - Medical Assisting
Southwest University At El Paso
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