CORINNE CELESTINE-LAW
Dental Office of Dr. Tracey H. Joseph, DDS
Brooklyn
27
years of professional experience
Experienced Customer Service Representative with over a decade in delivering exceptional service and building client relationships. Skilled in managing complex schedules and organizing high-stakes meetings while ensuring confidentiality of sensitive documentation. Engages effectively with teams and stakeholders, driving collaboration to achieve organizational goals and enhance customer satisfaction.
Work History
Dental Receptionist
9 Months- Coordinated patient intake processes, ensuring accurate data collection and compliance with privacy regulations.
- Managed patient scheduling and appointment confirmations to optimize office efficiency.
- Handled insurance verification and processing, improving billing accuracy and reducing claim denials.
- Assisted in maintaining office supplies inventory, streamlining procurement procedures for cost-effective operations.
- Collaborated with the dental team to improve workflow efficiency, contributing to enhanced patient care delivery processes.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
Customer Service Representative
12 Years- Facilitated collaboration between Marketing and Sales to enhance export market presence
- Acknowledged receipt and confirmation of all incoming orders
- Acknowledged and confirmed all incoming orders, ensuring accurate processing
- Liaised with Production Supervisor to schedule production dates, and Customs Department to schedule shipping of exports
- Monitored all orders to verify timely completion to ensure completion as scheduled
- Managed customer order processing to enhance service efficiency and resolved customer queries and concerns
- Conducted clerical tasks to support office operations including filing, answering phones, preparing Word and Excel documents for customers
- Performed Clerical duties including filing, answering phones, preparing Word and Excel documents for customers
- Coordinated with Bindery Department on weekly shipping schedule
- Ensured quality assurance of goods and packaging met customers’ specifications
- Managed calendars and schedules of the CEO and other senior executives
- Coordinated and scheduled meetings and conferences with internal and external stakeholders
- Prepared and distributed meeting agendas, minutes, and other relevant materials
- Assisted Marketing Director with export shipping markets including preparation of CARICOM Invoices
Catering Assistant
2 Years- Supervised support and prep staff to ensure efficient service delivery
- Created diverse menus for various events
- Coordinated catering distribution to ensure timely delivery and client satisfaction
Senior Consultant
1 Year- Developed onboarding program for new consultants to streamline integration
- Facilitated training sessions for 30+ associates to enhance skills and knowledge
- Supervised 30+ associates while managing over 200 customer accounts to ensure service quality
- Implemented company policies effectively
Assistant Manager/Supervisor
2 Years- Executed clerical duties and managed correspondence to support management operations
- Supervised staff to ensure timely completion of responsibilities and maintain workflow
- Organized filing system to enhance accessibility and retrieval of important documents
- Resolved customer credit concerns
- Maintained filing system to facilitate easy access and retrieval of files
- Performed clerical duties and correspondence for Management
Co-Owner/Operator
8 Years- Developed relationships with prospective clients to expand business opportunities
- Serviced (15) fifteen business and residential clientele
- Coordinated scheduling of accounts for servicing, ensuring timely service delivery
- Maintained accounts payable, accounts receivable and payroll
- Trained staff on equipment and workflow
- Supervised four staff members, fostering a collaborative work environment
- Delivered exceptional service to 15 clients in both residential and commercial settings
Education
Associates Degree - Business Administration
Summa Cum Laude
Skills
Insurance verification
Customer Service Support
Office workflow optimization
Experience in managing budgets and handling financial documents
Financial management
General Computer Literacy
Strong organizational and time-management skills
Detail-oriented multitasking
Ability to work independently and as part of a team
Staff training
Exceptional communication and interpersonal skills
Punctual and reliable
Timeline
Dental Receptionist
Dental Office of Dr. Tracey H. Joseph, DDS
11.2025 - CurrentRead More
Customer Service Representative
Hyline Label Company Limited
01.2012 - 01.2024Read More
Catering Assistant
D&C Caterers
01.2009 - 01.2011Read More
Senior Consultant
Ambit Energy
01.2008 - 01.2009Read More
Assistant Manager/Supervisor
Homesavers Consulting Corp
01.2006 - 01.2008Read More
Co-Owner/Operator
See See’s Cleaning Service
01.2000 - 01.2008Read More
CUNY / Medgar Evers College
Associates Degree from Business Administration
Read More