Summary
Overview
Work History
Education
Skills
Social Media
Timeline
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Corinne Hines

Charlotte,NC

Summary

Dedicated guest service expert with a strong background in hospitality, known for reliability and a goal-oriented approach. Demonstrated success in providing outstanding service. Aiming to apply years of experience to enhance guest experiences and operational efficiency. Ready to contribute to a dynamic team and make a positive impact.

Overview

13
13
years of professional experience

Work History

Restaurant Owner

Tiger Bay Cafe
Ashville, NC
06.2020 - 10.2024
  • Consistently maintained high levels of cleanliness, organization, and sanitation of food and beverage products to ensure quality.
  • Managed daily operations, focusing on staff scheduling, budgeting, and inventory control.
  • Acted as main point of contact for customer inquiries and complaints, ensuring satisfaction.
  • Coordinated food and beverage deliveries while verifying quality and quantity upon receipt.
  • Implemented quality control measures to comply with health and safety regulations.

Server

Red Stag Grill
Asheville, NC
05.2015 - 03.2020
  • Provided excellent customer service to ensure satisfaction.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Trained new employees to perform duties.
  • Worked effectively in team environments to make the workplace more productive.

Director of Hospitality

Chick-fil-A
Houston, TX
12.2011 - 12.2012
  • Monitored guest complaints, taking corrective action when necessary.
  • Coordinated the scheduling of employees in order to maximize resources utilization.
  • Delegated work to staff, setting priorities and goals.
  • Worked in close collaboration with team members to continuously enhance guests' experiences.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Managed the recruitment process of new personnel in order to meet staffing needs.

Education

Associate of Arts - Business Administration

AB Tech Community College
Asheville, NC
05-2019

Cosmetology - Hair, Skin, And Nails

Paul Mitchell The School-Charlotte
Charlotte, NC

Skills

  • Hospitality management
  • Customer service specialist
  • Quality assurance techniques
  • Reliable and responsible
  • Inventory management
  • Staff scheduling
  • Food safety practices
  • Team leadership skills
  • Operational efficiency
  • Continuous improvement-oriented

Social Media

  • Instagram: @CURLSBYCO

Timeline

Restaurant Owner

Tiger Bay Cafe
06.2020 - 10.2024

Server

Red Stag Grill
05.2015 - 03.2020

Director of Hospitality

Chick-fil-A
12.2011 - 12.2012

Associate of Arts - Business Administration

AB Tech Community College

Cosmetology - Hair, Skin, And Nails

Paul Mitchell The School-Charlotte

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Corinne Hines