Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Corinne Mueller

Land O' Lakes,FL

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

17
17
years of professional experience

Work History

Store Manager

Rally House
Geneva, IL
06.2017 - 12.2021
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Store Manager

Kenneth Cole
Aurora, IL
06.2011 - 02.2017
  • Re-located the store to a different location within the same mall. Re-hired/ hired an entire new staff for relocation.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.


Assistant Manager

Tommy Hilfiger
Aurora, IL
03.2004 - 05.2011
  • Coached, motivated and monitored a team of 40-60 team members daily on the importance of ensuring customer service was the #1 focus.
  • Transferred to an underperforming store to turn negative sales into a positive trend averaging a 10% or more increase.
  • Decreased shrink from a 4.5% to a 1.09% and consistently maintain a 1%.

Education

Associate of Arts - Graphic Design-Desktop Publishing

Elgin Community College
Elgin, IL

Certificate - Web Development Certificate

University of California - Davis
Davis, CA
2020

Skills

  • Customer Relations
  • Assignment Delegation
  • Team Leadership
  • Human Resources Oversight
  • Originality and Creativity
  • Customer Service Management
  • Policy Development and Enforcement
  • Recruitment and Hiring

Timeline

Store Manager

Rally House
06.2017 - 12.2021

Store Manager

Kenneth Cole
06.2011 - 02.2017

Assistant Manager

Tommy Hilfiger
03.2004 - 05.2011

Associate of Arts - Graphic Design-Desktop Publishing

Elgin Community College

Certificate - Web Development Certificate

University of California - Davis

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Corinne Mueller