Corinne Pritchard-Massa
Mountlake Terrace,WA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and document processing, notably at Washington Mutual Bank. Excelled in fast-paced environments, demonstrating exceptional problem-solving and teamwork skills. Proven track record of enhancing customer satisfaction and streamlining operations, showcasing a blend of attention to detail and adaptability.
Overview
26
26
years of professional experience
Work History
Homemaker
Self Employed Web
Mountlake Terrace,WA
11.2012 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
CSR
Waste Managment
Kirkland, WA
05.2008 - 11.2012
- Processed customer information for new applications and changes
- Researched and resolved customer related issues
- Made follow-up calls regarding customer services
ECC Banking Representative
Washington Mutual Bank
Bothell, WA
05.1999 - 01.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Agent
Symetra Financial Corp
Bellevue, WA
01.2006 - 01.2007
- Processed multiple retirement applications on a daily basis.
- Answered phone calls for both customers and agents
- Filed a number of documents weekly
ECC Processing Representative
Washington Mutual Bank
Bothell, WA
01.2005 - 10.2005
- Processed incoming and outgoing Master Account Agreements on a daily basis (MAA)
- Printed and received online applications
- Organized and filed documents
Education
Customer Service
Edmonds Community College
Lynnwood, WA06.1999
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
Timeline
Homemaker
Self Employed Web
11.2012 - Current
CSR
Waste Managment
05.2008 - 11.2012
Customer Service Agent
Symetra Financial Corp
01.2006 - 01.2007
ECC Processing Representative
Washington Mutual Bank
01.2005 - 10.2005
ECC Banking Representative
Washington Mutual Bank
05.1999 - 01.2005
Customer Service
Edmonds Community College